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As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:
- Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
- Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
- Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.
Title: Merchant Implementation Specialist
Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, ID, IL, IN, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI
Role Description:
We are seeking a Merchant Implementation Specialist to spearhead the integration of new merchants into our platform. In this role, you will guide merchants through product settings, enabling them to confidently optimize platform usage. Your support will empower them to become proficient users of the ShipBob dashboard and our suite of fulfillment services. Your adept troubleshooting skills will swiftly address any initial challenges, setting our merchants on the path to sustained success.
What you’ll do:
- Consultation: Understand Merchant Needs and Goals.
- Upon account assignment, review needs and “success criteria” for partnership, including the reasons why they partnered with ShipBob.
- Serve as a resource to multiple merchants during a 60–90-day implementation phase.
- Configuration: Guide merchants to set up the ShipBob platform.
- Set up the dashboard and services to accomplish the goals of the merchant.
- Training: Coach and Guide Merchant to Success.
- Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality.
- Prepare reference material in line with training to encourage self-service and seamless interaction with ShipBob dashboard and services.
- Adoption: Drive Merchant Use of Key ShipBob Features.
- Marry merchant objectives with ShipBob capabilities to drive use and adoption of key functions and features as part of ShipBob’s offerings.
- Perform: Nail Key Performance Indicators (KPIs)
- NPS/Customer Satisfaction: foster merchant advocacy by providing world class experience.
- Retention: contribute to ShipBob’s company growth through high merchant retention.
- Time to Revenue: ensure the merchants have completed all necessary steps to start shipping with ShipBob in a timely manner.
- Additional duties and responsibilities, as necessary.
What you’ll bring to the table:
- Minimum of 3 years of experience in Merchant Implementation, Merchant Success, or a similar role.
- Excellent presentation skills with the ability to engage and educate diverse audiences.
- Excellent project management skills with a proven track record of delivering results.
- Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs.
- Exceptional verbal and written communication skills.
- Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.
- Bonus: Experience using Jira, Excel, PowerPoint, Monday, Salesforce, or similar tools.
Classification: Salaried/ Non-Exempt
Reports to: Manager, Merchant Implementation
Perks & Benefits:
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Flexible Time Off Program
- Paid Sick Leave and Paid Emergency Leave
- Floating Holidays (2 days/year)
- Wellness Days (1 day/quarter)
- 401K Match
- Competitive Salary, Performance Bonus
- Variety of voluntary benefits, such as, short term disability
- Referral Bonus Program
- Fun Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $50,728 - $84,547 for this role.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
At ShipBob, we’re looking to bring on board people who embody our core values:
- Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
- Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
- Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
- Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
- Be Safety Minded. It’s not just talk; it’s the way you work.
About Us:
ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers.
As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
