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As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:
- Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
- Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
- Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.
Title: Program Manager, Change Management
Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI
Role Description:
As a Program Manager, Change Management, you will design, build, and implement the IT change management program. This role will govern processes and lead change control meetings. This person is also responsible for continuous improvement in this space and will maintain accurate documentation of the processes and changes to those processes. This is a program and change manager role where you must act as both the program and change manager. You will manage multiple large-scale efforts concurrently from initiation through to closure with the flexibility to shift priorities at any given time. You will be an expert in stakeholder management, change management and influencing without authority, often heading project teams comprised of senior leadership.
What you'll bring to the table:
- Develop and execute a change management strategy and plan that aligns with the company's vision, mission, values, and culture.
- Assess the impact of change initiatives on the organization, stakeholders, processes, systems, and behaviors.
- Identify and manage change risks, issues, and dependencies, and provide mitigation and contingency plans.
- Design and deliver change interventions, such as communications, training, coaching, and feedback, to facilitate the adoption and sustainment of change.
- Engage and collaborate with senior leaders, sponsors, project managers, and other key stakeholders to ensure alignment and commitment to change.
- Measure and evaluate the effectiveness and outcomes of change initiatives and provide recommendations for continuous improvement.
- Build and maintain a change management toolkit, methodology, and best practices, and share knowledge and lessons learned across the organization.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- 3+ years working in IT or software engineering environment.
- Knowledge of controls frameworks and industry standard frameworks (SOC, ISO27001, etc.)
- Fundamental knowledge of standard cloud computing practices.
- Demonstrated track record of delivering successful change outcomes and benefits realization.
- Knowledge and skills in change management methodologies, frameworks, and tools, such as Prosci (PCT, ADKAR), Kotter, or similar.
- Excellent presentation, facilitation, and influencing skills, with the ability to tailor messages to different audiences and levels.
- Outstanding interpersonal and communication skills with the ability to influence both internally and externally, and to drive multi-functional alignment and action.
Classification: Exempt
Reports to: Manager, Information Technology
Perks & Benefits:
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Flexible Time Off Program
- Paid Sick Leave and Paid Emergency Leave
- Floating Holidays (2 days/year)
- Wellness Days (1 day/quarter)
- 401K Match
- Competitive Salary, Performance Bonus
- Variety of voluntary benefits, such as, short term disability
- Referral Bonus Program
- Fun Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $102,051 - $170,085.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
At ShipBob, we’re looking to bring on board people who embody our core values:
- Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
- Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
- Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
- Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
- Be Safety Minded. It’s not just talk; it’s the way you work.
About Us:
ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers.
As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
