Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Responsibilities

Ready to take your troubleshooting and diagnostic skills to the next level? As a VenueNext Support Representative, you'll be a vital part of our customer support team, working with cutting-edge technology to provide top-notch support to clients around the world. You'll use your skills to troubleshoot and resolve post-sales customer inquiries via electronic channels such as web, email, or video conferencing, ensuring a seamless experience for our customers.

Resolve post-sales customer inquiries and provide first-level customer support.
Triage and troubleshoot issues using documentation, web resources, and lab testing.
Handle open service requests, implement fixes, and document details in real-time.
Provide guidance and real-time resolution on technical and non-technical customer issues related to point of sale, e-commerce, and native mobile applications.
Gain knowledge of specific product areas within our core technologies and applications.
Develop advanced troubleshooting and diagnostic skills.
Work closely with our engineering and account management teams to ensure top-notch support for our customers.

Qualifications

Excellent communication and problem-solving skills.
Ability to work weekends and nights, as many of our customers are event-based.
Tech-savvy with a passion for learning and growing.
Prior experience in customer support is a plus.

Locations

Center Valley, PA
Las Vegas, NV
Vilnius, Lithuania

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone

Resume/CV

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

What is your expected Salary Range?

Have you worked for Shift4 before? *

Are you legally authorized to work in the country you're applying to? *

Do you now, or will you in the future, require sponsorship for work authorization (e.g., H- 1B)? (if hired, verification will be required consistent with federal law.) *

Do you have a LinkedIn Profile you would like to share?

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.

VenueNext Support Representative II

Overview

Apply for this Job