Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Shift4 is expanding globally and hiring a key Senior Product Manager (PM) that will contribute to maintaining an easy to use and intuitive experience for internal Financial users within a core functional area. As PM, you will own and iterate the experience roadmap to ensure internal users are fully empowered to provide a superior commerce experience to Shift4 customers. You will be required to independently make decisions and be responsible for implementing solutions by leading a dedicated software development team, and leveraging shared development services. The PM will work in a results-oriented environment that is focused on supporting Shift4 customers, internal user experience, operational efficiency, optimizing focus area business processes being developed around, drive continuous product and process improvement, and plan strategic growth. 

 

Location: Remote in U.S. or Shift4 offices in Center Valley, PA; Tampa, FL; Las Vegas, NV; Morrisville, NC (relocation assistance may be provided)

 

Overview

  • Maintain and communicate a clear vision and future looking roadmap of the defined “experience area” (i.e. a core functional area of Shift4) to ensure the workflow provides valuable features and removes or reduces those that are not effective or no longer align with strategic goals.
  • Collaborate with stakeholders to understand business needs and perform all required efforts to optimize the business processes used in an area, and design, build, and implement effective, scalable, and adaptable solutions to advance the business.
  • Maintain accountability of all stages of the software development lifecycle and provide technical leadership and guidance to cross functional teams to ensure timely development and implementation.
  • Obtain necessary approvals and provide the appropriate level of planning, documentation, and reporting to stakeholders throughout the development lifecycle.
  • Conduct validation/user testing with stakeholders to assess effectiveness and ensure that delivered solutions meet business needs and improve the user experience.
  • Serve as an advocate for the business and maintain the ability to listen, advise, and empathize with user experiences.
  • Conduct analysis of current systems, user interfaces, and business processes to identify areas for improvement that when implemented will result in intuitive systems that encourage individual ownership, reduce training requirements, and easily guide a user through the business processes required to fulfill customer service requests. 
  • Collaborate with fellow Product Managers, Experience Managers & Business Analysts to ensure a cohesive and effective roadmap across all experiences and systems.
  • Continually research current and emerging technologies and advocate for implementation of best practices.
  • Participate as a subject matter expert for new initiatives impacting existing systems.
  • Lead an agile environment for a development team dedicated to support the product manager efforts this may include ensuring alignment to company technical standards are followed, collaborating with tech leads or managers to review technical performance, soliciting peer or customer feedback, and other tasks as required. 

 

Qualifications

  • 5+ years of experience working in enterprise environments with exposure to the following disciplines; product management, business analysis, continuous process improvement, and CRM software development and implementation.
  • 3+ years of experience with payment systems & financial operations
  • In depth knowledge of product management processes, procedures, and implementation methods to ensure the development lifecycle does not stall and the focus remains on creating and delivering the best possible experience.
  • Natural curiosity to understand business needs and challenges and the ability to bridge the gap between the business and technology.
  • Great communication skills and capable of translating technical details into simplified communication methods that are easy for non-technical stakeholders to understand.
  • Ability to build and leverage collaborative relationships across the organization to aid with solution creation, implementation, and adaptation.
  • Strong understanding of the Software Development Life Cycle (SDLC) and Agile Methodologies.

 

Preferred skills (experience that is a plus to have)

  • Salesforce and Oracle experience are a bonus.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Shift4’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.