Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

This role requires to be in office in Center Valley.

Responsibilities:

We are seeking an experienced IT Help Desk Technician to join our team. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to our employees. The role requires advanced knowledge of active directory, hardware, software, and other IT-related issues. The candidate should have excellent problem-solving skills, communication skills, and a strong customer service focus.

  • Improves employee productivity through the implementation and support of hardware and software tools and systems.
  • Responds to and participates in resolution of production issues (business hours & on-call schedule).
  • Assists in planning IT related tasks and projects and tracks scheduled completion.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Identify and escalate complex technical issues to appropriate teams.
  • Install, configure, and maintain computer hardware, software, and peripherals.
  • Document and maintain technical knowledge base articles.
  • Provide end-user training and support for various applications and systems.
  • Create and maintain user accounts, security groups, and group policies in Active Directory.
  • Monitor system logs and alerts to proactively identify and resolve issues before they impact users.
  • Deploy and support software updates and patches.
  • Provide remote support to users using remote access tools.
  • Assist with the setup and maintenance of video conferencing equipment and other collaboration tools.
  • Participate in the development and implementation of IT policies and procedures.
  • Maintain accurate records of all IT assets, including inventory, licensing, and maintenance schedules.
  • Stay up-to-date with emerging technologies and trends in the IT industry and make recommendations for improvements to the IT infrastructure and support processes.

Qualifications:

  • 3 to 5 years of experience in a similar role providing technical support to end-users.
  • Experience in supporting a variety of operating systems, including Windows and macOS, and mobile devices such as smartphones and tablets.
  • Advanced knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and firewalls.
  • Advanced knowledge of Active Directory.
  • Familiarity with virtualization technologies such as VMware or Hyper-V.
  • Familiarity with remote access tools and VPN technologies.
  • Ability to manage and prioritize multiple tasks and issues simultaneously and work well under pressure.
  • Strong written and verbal communication skills and the ability to communicate technical information effectively to non-technical end-users.
  • A strong customer service focus.
  • Strong problem-solving skills and ability to think logically.
  • Certifications such as CompTIA A+, Network+, or Security+ or equivalent industry certifications are preferred.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Shift4’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.