Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
This position requires to be based out of our Tampa, FL office 4 days a week.
Summary
The Program Director plays a pivotal role within the Program Management Office (PMO), a dynamic organization committed to facilitating the successful implementation of Shift4’s strategic initiatives. In this position, you will lead the execution of global expansion programs, internal initiatives, M&A integrations, and other high-visibility programs to support Shift4’s expansion of core verticals (Food & Beverage, Hospitality, Sports & Entertainment) into new geographies. We are seeking a seasoned project/program management professional who possesses a blend of relevant expertise, the ability to seamlessly transition between strategic and tactical responsibilities, exceptional communication skills, and the energy and integrity required to thrive in a fast-paced, collaborative team environment. This role is instrumental in fostering collaboration across internal stakeholders to ensure the delivery of high-quality results aligned with strategic initiatives and company division requirements. We encourage proactive individuals who thrive in a challenging environment and possess a strong commitment to delivering results to apply for this exciting opportunity.
Responsibilities
Execution Support
- Coordinate with multi-national teams across multiple workstreams to manage priorities, identify risks and issues, and track critical actions to closure.
- Organize data, meetings, processes, reports, and program updates to stimulate seamless cross-functional and leadership communication.
- Work closely with execution teams to ensure international expansion milestones align with strategic business goals.
- Drive strategic international expansion goals by leading M&A integration activities in Europe, Canada, and other geographies.
- Delegate frequently and effectively to workstream leads and PMO support personnel.
- Utilize scheduling tools, critical path methodology, and risk management practices to support program execution.
- Identify communication gaps and drive collaboration across teams through the development and management of regular business rhythms.
- Chair and facilitate effective meetings when appropriate and ensure clear agendas, minutes, and actions are distributed to all project team members.
Process Improvement
- Continually evaluate and enhance processes and procedures to maximize efficiencies.
- Lead disruptive change and process improvement within the PMO and the functional areas of the business that support program execution activities.
Qualifications
- Bachelor's degree in business or related field of study; 10+ years of relevant experience may be considered.
- Ability to adapt and adjust to changing business priorities in a fast-paced, high-growth company.
- Exceptional ability to work independently and collaboratively as part of a team.
- Outstanding verbal, written, and presentation skills.
- Experience working with international teams across the US, Canada, Europe, and Middle East.
- Experience partnering with senior leadership.
- Proficiency in Microsoft and Google applications.
- Experience building high-quality, impactful presentations for C-Suite consumption.
- Expertise in using Smartsheet, Monday.com, and JIRA/Confluence.
- Experience within the Payments/FinTech industry preferred.
What you should expect in this role:
- Hybrid work schedule requiring at least four days in the office per week in our Tampa, FL office.
- Ability and willingness to travel domestically and internationally to various sites as-required (25%)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
