Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

The Senior Business Analyst III is primarily responsible for assisting Shift4 Payments implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners. In this role, you will serve as a liaison between the sales, operations, and technical development teams. You will be responsible for eliciting, analyzing, validating, specifying, and managing the business needs of the stakeholders; including customers, partners and end users. As the Senior Business Analyst, you will work closely with business units, subject matter experts and technical resources to identify business needs, define projects, develop requirements, report results and manage the effort to completion.

Responsibilities

  • Collaborates with customers, application developers, project management and team members to understand business requirements that drive the analysis and design of quality business solutions.
  • Interfaces with the business areas, customers, partners, vendors, technical staff, and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions).
  • Creates and maintains project lifecycle documents/deliverables (vision/scope document, supplemental specifications, mockups/designs, flow diagrams, testing plan, and training materials).
  • Translates business needs into clearly defined, detailed, and documented requirements, functional designs, and system supplemental specifications for new applications.
  • Analyzes change requests/enhancements in existing applications.
  • Manages job and project requirements so that projects are completed on time, in scope, within budget, with minimal defects.
  • Provides assistance on defining application development project deliverables.
  • Obtains appropriate level of signoff as needed throughout the project lifecycle.
  • Assures full compliance to required standards throughout the project lifecycle.
  • Assists with all aspects of requirements testing (testing plan, scenarios, documentation, defect management) to ensure minimal production UAT defects as well as performing analysis of the customer impact.
  • Assists with testing/QA/QC and provides root cause analysis and corrective action plans.
  • Assists in the resolution of risks, defects and issues.
  • Verifies that the delivered application requirements meet the customer needs based on the specifications, ensuring minimal defects in both UAT and production.
  • Assists with providing project status updates to the appropriate clients and stakeholders.
  • Provides required business and/or subject matter expertise for both project and production related activities.
  • Identifies, documents, and escalates risks, defects, and issues throughout the project lifecycle.
  • Analyzes data to determine business problem, trends, or opportunities for process improvements.
  • Participates as a subject matter expert for new strategic programs or initiatives impacting current and existing systems.

Qualifications

  • Must be flexible and demonstrate the ability to execute on deadlines in a high-pressure environment.
  • Demonstrate the ability to solve problems with a sense of ownership, enthusiasm, and innovation.
  • High level of written/oral communication.
  • Experience in project management-related activities.
  • Experience in group and/or management presentations.
  • Understanding and/or experience with software/web development.
  • Recommended: experience with Atlassian products (Jira, Confluence), GitHub / GitLab.

Education:

  • Bachelor of Science degree and/or relevant work experience.

Location:

This position is not remote, only available at any of the following Shift4 offices in a hybrid mode (4 days/week in the office, 1 day home office):

  • Center Valley, PA
  • Tampa, FL

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

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