About Shift:

We believe car buying should be fun, fair, and accessible to everyone. We’ve set out to transform an industry, using technology to bring transparency and convenience to the car buying process. And we aren’t stopping there. We aim to bring that same transparency and convenience to car ownership too, with payments, maintenance, and insurance in one easy app. At Shift, we’re building the tools that empower people to buy, own, and sell the cars that make life go. We’ve recently entered the public markets (Nasdaq: SFT) and are experiencing rapid growth. This is a great opportunity to join a hyper-growth company changing an industry!

What you'll do/Duties (Essential Functions):

  • Drive results by analyzing performance, management of the team, and execution of strategies
  • Communicate and diagnose outages with tools and technology to IT support and management teams.
  • Implement, supervise and direct regular training to ensure all employees are trained in Operations, Sales, and other company policies
  • Execute assigned strategies to ensure your team meets or exceeds performance objectives
  • Interact at different levels within the organization and work closely with key partners to develop continuous improvement plans.
  • Prepare reports and communications regarding your team’s operations and performance as needed
  • Conduct planning sessions and performance reviews. Recognize strong performance and discipline when necessary
  • Oversee Time & Labor protocol to company standards
  • Ensure that all employees comply with policies, procedures and regulatory requirements
  • Be visible and foster team member connectedness and satisfaction in a remote environment
  • You will work closely with the Data Science team’s machine learning and artificial intelligence models to develop pricing and risk product solutions.
  • Leading yourself and the team in a way that supports Shift’s Vision, Mission and core values
  • You will regularly meet with leadership to present analysis on results that drive overall profitability, unit-based economics, and valuation.
  • Work closely with Executive Management on developing and building process efficiencies, and sales tooling.

What we ask for/Qualifications, Skills, & Experience:

  • The ability to develop a strategic vision for the department and able to effectively articulate the vision and progress to executive leadership.
  • Coaching and mentoring early career, first time leaders to develop high-performing teams.
  • Consistently analyze the performance of your team, and provide consistent coaching and direction as needed.
  • Drive strategy to meet company pricing targets and performance goals.
  • Develop and design new products and processes that lead to new initiatives to improve profitability.
  • Design plan & strategy for Acquisition by channel and team, you will also oversee developmental and growth goals
  • Experience hiring, training and developing a strong team of Acquisitions Associates who deliver on the company’s goals and reflects its values
  • Ability identify, coach, motivate, and support employees so that they can meet their personal goals and provide superior service to every customer
  • Experience setting clear objectives for your team and for each employee, as well as monitor progress and tracking results
  • Experience managing 3rd party BPO / contact center partners performance, as well as communicating with management daily on results and next day's objectives
  • Start-up experience a plus
  • BA/BS degree or equivalent experience preferred

Shift is an Equal Employment Opportunity Employer

Shift is an equal opportunity employer. SHIFT prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. SHIFT conforms to the spirit as well as to the letter of all applicable laws and regulations.

Apply for this Job

* Required

  
  


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Shift’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.