About the Role:

Shift is looking for an experienced Senior Product Manager to help us create a seamless back end customer experience post-car sale.  Buying and selling cars requires efficient yet meticulous processes for handling the various documents and signatures required to ensure a smooth transaction for everyone involved. You would work on all the systems and tools that our internal teams use to manage and handle documents, collect signatures, track titling and registration, and ensure Shift meets its own high standard as well as the standards of the various states in which we operate. 

What You Will Do:

  • You’ll partner closely with Shift’s executive leadership, design, user research, engineering, data science, marketing, operations, and sales teams.
  • Demonstrate a deep empathy for the end user while improving operations efficiency, process engineering or process optimization. 
  • You will define the roadmap for continuous improvement of the fulfillment experience for our customers.
  • Willingness to be hands-on to understand the end user’s workflow and ecosystem complexity.
  • You’ll be responsible for both strategy and delivery in your product area, both setting the vision for where the product will go, and rapidly shipping small and large improvements to deliver customer and business value.
  • You’ll write feature requirements, and work closely with design and engineering to consistently deliver high-quality, high-impact products.
  • You will define and monitor metrics, measuring and evangelizing the performance of your products. You will make strategic decisions based on data.

What You Will Bring:

  • 3+ years product management experience.
  • Internal tools and complex workflow experience.
  • You've collaborated closely with technical and non-technical team members, and with a demonstrable ability to work effectively across teams.
  • Demonstrated track record of strong written and verbal communication to gain buy-in for product direction and crisply communicate product status updates.
  • Experience with self-serve and queryable analytics tools such as Amplitude, Google Analytics, Looker and Periscope. 
  • You have learned how and when to leverage qualitative and quantitative experimentation, and you’re adept at analyzing results from these experiments. 
  • Ability to understand, troubleshoot and describe complex technical processes and issues.

Preferred Skills and Experience:

  • Inventory and experience managing  physical goods with digital tracking.
  • Business process improvement and reengineering experience.
  • 3rd party vendor collaboration and integration.

About Shift

We’re a tech company who has built an e-commerce marketplace for customers to buy and sell used cars, all while having an experience that is fun, fair and accessible.  We’ve set out to transform a huge industry using cutting-edge technology, and bring transparency and convenience to the car buying and selling process. 

We aren’t stopping there. We bring that same transparency and convenience to car ownership too, with payments, maintenance, and insurance in one easy app.  At Shift, we’re building the tools that empower people to buy, own, and sell the cars that make life go.

Shift is an Equal Employment Opportunity Employer

Shift is an equal opportunity employer. Shift prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Shift conforms to the spirit as well as to the letter of all applicable laws and regulations.

 

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