We are on a mission to make car buying and selling fun, fair, and accessible to everyone. We’ve set out to disrupt an $800B+ industry, using technology to bring transparency and convenience into the e-commerce business of buying and selling used cars.

And we aren’t stopping there. Long-term, we seek to bring that same openness and simplicity to car ownership too, with payments, maintenance, and insurance in one technology offering. At Shift, we’re building the tools that empower people to buy, own, and sell the cars that make life go. 

About the role

We are looking for an experienced Senior Product Manager to own our self-service checkout experience for our buyers. Drawing on a deep understanding of our customers, e-commerce best practices, and qualitative and quantitative insights, you will define the vision and drive the roadmap for our core buyer experience. Your mission is to help buyers complete their car purchase, whether a test drive purchase or a delivery purchase. Your team’s North Star is to drive Sales volume through self-service, and reduce the dependency on our Central Teams for customers to complete their car buying journey.

You’ll be responsible for features such as the checkout experience, consumer self-service dashboard, appointment/order management, payments, and more. Your key partners will be our financing and insurance teams, along with our shopping team. Your team will also drive multi-channel communication to customers along their buying journey, and you will partner with operations teams to complete a successful in-person appointment/delivery. All of these experiences contribute to our North Star mission of making a great online car buying experience that is fair and accessible to everyone.

You will be responsible for driving volume, growth, and conversions for how customers buy their car. You will be constantly optimizing for funnel conversion rates with your Engineering+Design team, while partnering cross-functionally with Sales and Operations to make the right trade-offs for your business area. Longer term, you will also help define our customer retention strategy and engagement opportunities to drive lifetime customer value for buyers. We are a fast-growing product team, where each PM has large scope, is highly entrepreneurial, and delivers value that has direct impact to our customers, business, and profitability.

What you'll do:

  • Define the vision and build the roadmap for the Buyer Purchase Experience across product, engineering, design, and the rest of the business
  • Identify product opportunities to drive conversions in the buyer purchase funnel
  • Build self-service and automated solutions for customers to buy their car with Shift 
  • Partner closely with marketing to improve our communication to customers along their journey, including transactional emails, mid-funnel marketing emails, and mobile delivery channels
  • Partner with sales and operations to find ways to automate for customers and improve mid-funnel conversions
  • Work with design and engineering teams to run constant A/B experiments on web and mobile 
  • Contribute to process and structural improvements in our product team, along with driving high visibility initiatives that directly contribute to our company profitability
  • Run customer surveys to measure customer sentiment and satisfaction, while identifying opportunities to improve these metrics in the buyer journey 
  • Determine customer retention opportunities to help drive lifetime customer value for Shift

What we ask for:

  • 5-7 years of product management experience working on consumer-facing products at scale
  • Strong experience working with software engineers, designers, and analysts to define and execute a product roadmap
  • Strong cross-functional collaboration and proven ability to drive the agenda, even where product is one of many considerations 
  • Comfortable operating in ambiguity, and able to adapt quickly to changing priorities
  • Strong ownership and an entrepreneurial mindset with a go-getter attitude
  • Strong written and verbal communication skills with multiple departments and senior leadership
  • Experience in A/B testing and defining success metrics that are outcome-driven
  • Customer obsession, bias for action, and the ability to adapt quickly
  • Bachelor's degree in a related field, or equivalent experience

Nice to have:

  • Experience working in e-commerce or in the auto industry
  • Ex-founder or demonstrated self-initiative in building products
  • Strong background in qualitative and quantitative user research and testing
  • Experience working closely with marketing or sales teams
  • Experience driving “build vs buy” decisions, and implemented both
  • MS in a technical discipline, MBA, or equivalent post-graduate degree

On diversity

Our company depends on balance and equality — between buyers and sellers, among employees, and in our relationships with customers.

Our mission to evolve car ownership and transform an industry is a challenging one. It can only be achieved by a team of diverse problem-solvers — engineers, designers, business people — from the same broad demographics as our customers.

Why apply?

At Shift, we’re all about growth - which means people who are eager to grow, who are ready to roll up their sleeves and learn new things. We were founded by a scrappy group of visionaries who were by no means “car experts” - so we don’t expect you to be one, either! We’ll take the open-minded go-getter over the pure subject matter expert any day. In that spirit, we also care about building a diverse and inclusive workplace and company. To put it simply, cars are meant for everyone, so we believe our company should be, too. We never discriminate against any candidate on the basis of gender, sexual orientation, gender identity, age, race, ethnicity, religion, color, national origin, marital status, veteran status or disability status. We welcome and encourage people of all backgrounds and walks of life to apply, even if you’re unsure if you meet all the requirements. (Even if this particular role isn’t the right fit, chances are we will have the right one soon!)

Why join now?

Having gone public in October 2020, we are at the beginning of our journey and hope you join us for the ride! Shift is a leading end-to-end auto e-commerce platform transforming the used car industry with a technology-driven, hassle-free customer experience. Shift’s mission is to make buying or selling a used car fun, fair, and accessible to everyone. We provide comprehensive, digital solutions throughout the car ownership lifecycle: finding the right car, having a test drive brought to you before buying the car, a seamless digitally-driven purchase transaction including financing and vehicle protection products, an efficient, digital trade-in/sale transaction, and a vision to provide high-value support services during car ownership. 

Website | Facebook | Instagram | Twitter | LinkedIn | About Shift (Team)

Shift is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Apply for this Job

* Required

  


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Shift’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.