San Francisco, Washington D.C., Seattle, Portland, Los Angeles
We believe car buying should be fun, fair, and accessible to everyone. We’ve set out to transform an industry, using technology to bring transparency and convenience to the car buying process.
And we aren’t stopping there. We seek to bring that same openness and simplicity to car ownership too, with payments, maintenance, and insurance in one easy app. At Shift, we’re building the tools that empower people to buy, own, and sell the cars that make life go.
About the role:
Shift is creating the best way for consumers to buy and sell used cars, and customer service and support is a key part of that vision. In this role, you’ll build tools that help our central teams deliver timely, helpful, delightful service throughout the customer journey. You’ll work closely with partners across multiple teams to understand the needs of both internal users and external customers, and your work will impact virtually every part of Shift’s business.
What you'll do:
Drive the roadmap for your product area, from strategy to prioritization to delivery and execution.
Write epics, features, and acceptance criteria, working closely with design, engineering, data science, and QA to ensure the team builds solutions that address the problems we need to solve.
Work closely with operations partners to understand their processes and customer interactions, and to ensure that new features are rolled out smoothly.
Document, track, and lead the experiment process; make sure that we know if our experiments are successful, and determine what's happening if we get unexpected results.
What we ask for:
3-5 years of experience in product management shipping core functionality as part of a top-performing product organization.
Collaborate closely with technical and non-technical team members.
Strong project management skills, strong interpersonal skills and the ability to work effectively across multiple teams.
Strong data and analytical abilities, can design, run and analyze product experiments while paying close attention working in a dynamic environment.
Nice to have:
You have experience working at a startup.
You have built products for a two-sided marketplace.
You have built and managed B2B, B2B2C, and/or internal tooling products, and you’re an expert in CRM, workflow management tools, etc.
You have driven “build vs. buy” decisions, and implemented both.
Our company depends on balance and equality — between buyers and sellers, among employees, and in our relationships with customers.
Our mission to evolve car ownership and transform an industry is a challenging one. It can only be achieved by a team of diverse problem-solvers — engineers, designers, business people — from the same broad demographics as our customers.
Why join now?
We’ve built a small but highly talented team backed by >$275 million in funding from investors like DFJ, Goldman Sachs, BMW, and Nissan. In October 2018 we announced a deep partnership and a $140m round led by the third largest auto retailer in the US, Lithia Motors. With strong product-market fit and a great business in California, the next two years will be focused on scaling the business nationally.
Shift is the Bay Area’s #1 seller of used cars with $150 million in cars sold per year. We’re serving most of California and are gearing up to scale to new markets. With a solid business model and no clear winner in our space yet, this is a hugely exciting time to join the team.
Shift is an Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.