Job Title:           Guest Services Usher

Department:      Guest Services

Duration:            Baseball Season

Status:                Seasonal, Part-Time/Hourly


Guest Services Ushers act as a host to our guests during their visit to Oracle Park. Guests interact with the Guest Services team at many different points throughout their ballpark experience, so it is important that staff are helpful and courteous at all times. You will be assigned a specific position for which you are responsible for each event day.  Your duty will be to monitor the guests and the area to attend to any problems or issues that may occur in that location. During each event you are expected to provide positive and practical assistance when solving guest issues/concerns and direct the patron to a Supervisor or the Guest Services Desk only as needed.


  • Be an ambassador of the San Francisco Giants Organization
  • Provide a high level of service to all external and internal customers during every event.
  • Inspect your assigned position location for any safety hazards prior to the start of the event and report them accordingly.
  • Report any ballpark maintenance and engineering needs as they arise.
  • Proactively greet guests in a pleasant manner and offer to help them.
  • Scan guest game tickets with ticket scanner at entrance gates.
  • Check the validity of tickets with regard to the game date and/or seat location.
  • Direct guests accordingly with ticket issues or other complaints that you are not able to resolve.
  • Be attentive and actively listen in EVERY interaction with a guest or teammate.
  • Respond to inquiries and direct guests to their proper seat location, or desired destination in a kind and courteous manner.
  • If assigned an aisle, walk aisles every half-inning starting at the top of the third inning.
  • Keep all aisles, tunnels, and steps clear of guests and litter at all times.
  • Assist with emergency situations effectively and efficiently including, lost or found children, medical issues, etc.
  • In the event of a foul ball hit in your area, check for injuries and summon First Aid if necessary.
  • Address any guests that are in violation of Giants policies. Escalate issue to your supervisor or security department as needed.
  • Assist with any post event duties, such as turning in lost and found items, post-event sweeps, etc.
  • Responsible for properly completing incident reports as needed.


  • Must be able to stand for long periods of time
  • Must be able to walk up and down stairs easily
  • Strong communication skills
  • Positive attitude and passion for customer service
  • Ability to multi-task and work in a fast paced environment
  • Must be able to work flexible hours, such as weekday afternoons, nights, and weekends
  • Comfortable with conflict resolution and problem-solving
  • Ability to work well in a team environment
  • Comfortable with technology such as computers, smart phones or tablets, ticket-scanning devices, radios, etc.
  • Able to commit to a minimum of 30 events a year

We are an equal employment opportunity employer and consider applicants for all positions regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.


Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at the San Francisco Giants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.