Job Title:           Guest Services Usher

Department:      Guest Services

Duration:            Baseball Season

Status:                Seasonal, Part-Time/Hourly

 

POSITION SUMMARY:
Guest Services Ushers act as a host to our guests during their visit to Oracle Park. Guests interact with the Guest Services team at many different points throughout their ballpark experience, so it is important that staff are helpful and courteous at all times. You will be assigned a specific position for which you are responsible for each event day.  Your duty will be to monitor the guests and the area to attend to any problems or issues that may occur in that location. During each event you are expected to provide positive and practical assistance when solving guest issues/concerns and direct the patron to a Supervisor or the Guest Services Desk only as needed.

POSITION RESPONSIBILITIES:

  • Be an ambassador of the San Francisco Giants Organization
  • Provide a high level of service to all external and internal customers during every event.
  • Inspect your assigned position location for any safety hazards prior to the start of the event and report them accordingly.
  • Report any ballpark maintenance and engineering needs as they arise.
  • Proactively greet guests in a pleasant manner and offer to help them.
  • Scan guest game tickets with ticket scanner at entrance gates.
  • Check the validity of tickets with regard to the game date and/or seat location.
  • Direct guests accordingly with ticket issues or other complaints that you are not able to resolve.
  • Be attentive and actively listen in EVERY interaction with a guest or teammate.
  • Respond to inquiries and direct guests to their proper seat location, or desired destination in a kind and courteous manner.
  • If assigned an aisle, walk aisles every half-inning starting at the top of the third inning.
  • Keep all aisles, tunnels, and steps clear of guests and litter at all times.
  • Assist with emergency situations effectively and efficiently including, lost or found children, medical issues, etc.
  • In the event of a foul ball hit in your area, check for injuries and summon First Aid if necessary.
  • Address any guests that are in violation of Giants policies. Escalate issue to your supervisor or security department as needed.
  • Assist with any post event duties, such as turning in lost and found items, post-event sweeps, etc.
  • Responsible for properly completing incident reports as needed.

 REQUIREMENTS:

  • Must be able to stand for long periods of time
  • Must be able to walk up and down stairs easily
  • Strong communication skills
  • Positive attitude and passion for customer service
  • Ability to multi-task and work in a fast paced environment
  • Must be able to work flexible hours, such as weekday afternoons, nights, and weekends
  • Comfortable with conflict resolution and problem-solving
  • Ability to work well in a team environment
  • Comfortable with technology such as computers, smart phones or tablets, ticket-scanning devices, radios, etc.
  • Able to commit to a minimum of 30 events a year

We are an equal employment opportunity employer and consider applicants for all positions regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

 

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