Credit Bureau Reporting Disputes Analyst & Office Manager
Sezzle is seeking a Credit Bureau Reporting Disputes Analyst & Office Manager who will be responsible for managing and optimizing Sezzle’s credit bureau disputes process. You will respond in a timely and compliant manner to all disputes coming through internal channels as well as e-Oscar. You will maintain adherence to all required FCRA and Metro2 guidelines. Additionally, you will also be responsible for ad-hoc projects related to credit reporting as deemed appropriate, as well as for maintaining and improving overall productivity and quality within the scope of work.
About Sezzle:
Sezzle is a cutting-edge fintech company whose long-standing mission is to financially empower the next generation. Only one in three millennials own a credit card, and the vast majority of millennials possess a subprime credit score or no score at all. To address these problems, Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. This increase in purchasing power for consumers leads to increased sales and basket sizes for the numerous eCommerce merchants that currently work with Sezzle.
As the first and only B-Corp in the payments space, Sezzle’s goal is to help everyone pursue financial freedom, and to invest in social good and ethical initiatives that shape a better world.
At Sezzle, we’re committed to putting purpose alongside profitability. We work hard to maintain rigorous standards of social and environmental performance, accountability, and transparency to build a better world. The employees at Sezzle lean into significant societal and cultural shifts, ensuring internal and external focus on positive impacts that benefit our community.
Key Responsibilities Include:
- Investigate and respond to disputes submitted by customers through internal channels or on behalf of customers by the credit bureaus
- Research, develop and build process improvements for responding credit bureau disputes
- Investigate and respond to CFPB, Attorney General, and other state agencies complaints
- Lead projects designed to enhance credit reporting and disputes processes
- Maintain current knowledge of FCRA, Metro2, and other regulatory guidelines
Minimum Requirements:
- Bachelor's Degree
- 2+ years experience in a credit bureau-related role
- CDIA certification or the ability to obtained one within 90 days
- Familiarity with Metro2, e-Oscar, and FCRA guidelines
- Detail-oriented, resourceful and able to manage shifting priorities, with the flexibility to adapt quickly to change
- Strong analytical and problem-solving skills
- Ability to self-motivate with little oversight
- Excellent written and verbal communication skills
- Fintech, banking, or financial services experience
Preferred Skills and Experience:
- CDIA certification
- Experience with credit bureau dispute processing with Canada accounts is a plus
- Fintech, banking, or financial services experience
About You:
- A+ character. We are team-first here at Sezzle.
- A hard-working mentality. It’s early and there is still a lot to build.
- An excellent communicator.
- Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do.
- A fun attitude. Life’s too short. We can have fun while we work hard on cool things. ● Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.
Perks & Benefits:
- Competitive salary and RSUs
- Generous paid time off, sick time and volunteer hours
- Life, STD/LTD, medical, dental and vision insurance
- Highly discounted LifeTime gym membership
- Work From Home stipend
- 401k with match
- Collaborative fun workspace
- Flexible work schedule with choice of working five 8-hour or four 10-hour shifts throughout the week
- The opportunity to join Minneapolis’s fastest growing startup alongside a team of motivated and driven individuals
What Makes Working at Sezzle Awesome?
At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
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