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Director, Global Account Management

London, United Kingdom

The Team & Role 

As the Director of Global Account Management at SevenRooms, you will lead and manage a team of Account Managers across multiple regions, driving the strategy and execution of our global account management efforts. You will be responsible for ensuring that our existing clients receive exceptional service, achieve their business goals, and maximize the value of their partnership with SevenRooms. This role is instrumental in scaling our account management function, optimizing team performance, and driving revenue growth through renewals, upsells, and expansion opportunities.

The SevenRooms SMB Sales team is on a mission to redefine and reshape the hospitality industry for restaurant operators around the globe. SevenRooms Account Managers are trusted advisors and expert relationship-builders, approaching every conversation with potential clients in a consultative manner to identify their existing business gaps and thinking outside the box to present the perfect solution. We are disrupting the current landscape by opening the door for hospitality operators to truly own their guest relationships, reducing dependency on 3rd party networks, and streamlining operations. A group of go-getters, we are determined to share our operator-first and operator-only guest engagement solution, and to be a true and trusted partner to all hospitality businesses.

What You’ll Do

  • Leadership & Strategy: Develop and implement a global account management strategy to drive customer retention, revenue expansion, and overall client satisfaction.
  • Team Management: Lead, mentor, and develop a team of Account Managers across different regions, ensuring alignment with company goals and best practices.
  • Revenue Growth: Drive revenue expansion through renewals, upsells, cross-sells, and expansion opportunities, ensuring targets and quotas are met or exceeded.
  • Client Engagement: Cultivate and maintain strong relationships with key clients, acting as an executive sponsor and trusted advisor to reinforce the value of SevenRooms.
  • Operational Excellence: Establish and optimize account management processes, playbooks, and metrics to enhance efficiency, performance, and scalability across global markets.
  • Cross-Functional Collaboration: Work closely with Sales, Customer Success, Product, and Marketing teams to ensure seamless communication, alignment on customer needs, and delivery of world-class service.
  • Performance Tracking: Monitor key performance indicators (KPIs), analyze trends, and provide insights to drive continuous improvements in customer engagement and revenue growth.
  • Global Expansion Support: Support SevenRooms’ international growth strategy by tailoring account management approaches to different markets and customer segments.

Who You Are 

  • 8+ years of experience in account management, sales, or customer success, with at least 3 years in a leadership role managing global teams.
  • Proven track record in driving revenue growth through renewals, upselling, and expansion within a SaaS or technology company.
  • Strong leadership skills with experience managing and developing high-performing, globally distributed teams.
  • Exceptional relationship-building and stakeholder management skills, with the ability to influence and engage executive-level clients.
  • Data-driven mindset with strong analytical skills to assess performance, identify trends, and drive strategic decisions.
  • Excellent communication and presentation skills, with the ability to articulate complex solutions to both internal teams and external clients.
  • Experience working in the hospitality or marketing technology sector is a plus.
  • Ability to thrive in a fast-paced, dynamic environment and adapt strategies to evolving business needs.

What We Offer

  • A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new – the choice is up to you and our team is ready to help make that happen.
  • Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
  • Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection.
  • Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
  • Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

  • Inc. Best Workplaces (2023, 2022, 2020)
  • Inc. 5000 (2023, 2022)
  • Ragan’s Platinum HR Awards Finalist (2022)
  • Built in Best Places to Work NYC (2023, 2022, 2021, 2020) 
  • Built in Best Place to Work NYC - Midsize Companies (2023, 2022) 
  • VentureFizz Unique PTO (2022)
  • Forbes Best Startup Employers (2022) 

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.  We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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