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Manager, Marketing Operations

New York, New York

The Team & Role

As a Manager, Marketing Operations you will implement a world-class marketing automation and operations responsibility, allowing marketing and sales teams to achieve our revenue goals. You will be working across different teams and will ensure we have total visibility into our pipeline, and can improve the customer journey. You will report to our Sr. Director of Demand Generation.

At SevenRooms, our Marketing team is a dynamic and collaborative group that drives growth and amplifies our brand. The team is composed of four key functions: Product Marketing, Demand Generation, Creative, and Communications. Together, we craft compelling messaging, execute data-driven campaigns, develop innovative content, and build meaningful connections with our audience. We’re passionate about telling the SevenRooms story in ways that inspire, engage, and deliver measurable impact.

What You'll Do

  • Oversee the marketing tech stack from end-to-end, including Marketo, Terminus, and Live Chat
  • Project manage marketing operations programs, including identifying our requirements with partners
  • Troubleshoot tracking and routing errors, documenting themes, and coming up with wholesale solutions that help us scale.
  • Build and maintain the marketing automation roadmap from the ground up, improving and innovating marketing integrations, database segmentation, lead-scoring modeling, and data stewardship
  • Champion a "no-lead-left-behind" mentality, and ensure our funnel is air-tight
  • Measure and analyze campaign effectiveness including email and conversion metrics, produce campaign insights using closed-loop reporting between Marketo and Salesforce
  • Design campaign workflows: validation rules, triggers, alerts, and automated responses
  • Manage UTM tracking and routing
  • Lead compliance exercises to ensure database integrity and manage lead and contact data hygiene observing GDPR, CCPA, CAN-SPAM and CASL

Who You Are

  • 4+ years of experience in a B2B Marketing Automation role, with 1+ year of experience as a people manager
  • Marketo Certified Expert certification
  • Hands on experience with marketing automation tools REQUIRED (Marketo) including implementation, administration and integration with Salesforce
  • SQL + Excel (can perform complex functions) experience required
  • Familiarity with Google Analytics
  • Able to learn new technologies and determining its impact on the business
  • Ability to multi-task in a high-volume, fast-paced and entrepreneurial environment without sacrificing attention to detail
  • Excel in project management across teams and for programs, working cross team and communicating internally about project descriptions and timelines

What We Offer

  • A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new – the choice is up to you and our team is ready to help make that happen.
  • Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
    • Bonus Eligible: The On-Target Earnings (Base Salary + Annual Bonus) range for this role is $119,000.00 - 140,000.00. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
  • Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, and unique wellness offerings including One Medical, Wellhub, Spring Health, and Carrot.
  • Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
  • Learning and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

  • Inc. Best Workplaces (2023, 2022, 2020)
  • Inc. 5000 (2023, 2022)
  • Ragan’s Platinum HR Awards Finalist (2022)
  • Built in Best Places to Work NYC (2023, 2022, 2021, 2020) 
  • Built in Best Place to Work NYC - Midsize Companies (2023, 2022) 
  • VentureFizz Unique PTO (2022)
  • Forbes Best Startup Employers (2022) 

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.  We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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