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Strategy & Operations Analyst

New York, New York

The Team & Role 

As an Analyst on the Strategy & Operations Team, you will play a pivotal role in uncovering data-driven insights that inform strategic initiatives and drive operational excellence. Think of the Strategy & Operations team as internal consultants, partnering with teams across the company to tackle complex challenges and unlock new opportunities. This position is ideal for a detail-oriented professional who is comfortable questioning the status quo and passionate about leveraging data to solve ambiguous complex business problems. 

The Strategy & Operations team at SevenRooms is the driving force behind the company’s long-term growth and operational excellence. We work cross-functionally to develop and execute key initiatives that align with SevenRooms' strategic goals, ensuring scalability, efficiency, and optimal performance across the organization. Our team is focused on leveraging data-driven insights, improving processes, and guiding business decisions that enhance customer experience and foster company-wide innovation. From strategic planning to operational execution, we play a crucial role in shaping the future of SevenRooms and supporting its continued success in the hospitality technology space.

What You’ll Do

  • Drive Strategic Initiatives: Lead analyses that inform key strategic decisions, from market expansion and product development to operational efficiency and customer experience enhancements. 
  • Unlock Data-Driven Insights: Dive deep into our data, uncovering hidden trends and patterns that fuel actionable recommendations. You'll be a master of data visualization, translating complex datasets into compelling narratives.
  • Partner with Leaders: Collaborate with senior leadership across functions (Product, Marketing, Sales) to provide data-backed recommendations and drive strategic alignment.
  • Build & Optimize: Develop forecasting models and frameworks to assess the impact of strategic initiatives and market dynamics. Identify inefficiencies and suggest data-informed improvements to streamline operations.
  • Be a Thought Leader: Conduct market research and competitive analysis to stay ahead of industry trends. Share your insights and perspectives to influence the company's strategic direction. 
  • Reporting: Develop and maintain dashboards, reports, and key performance indicators (KPIs) that support business objectives.
  • Collaborate: Work cross-functionally with teams such as Product, Marketing, Sales, and Customer Success to address strategic questions and operational challenges.

Who You Are 

  • 2-4 years in an analytical role, ideally in corporate strategy, business operations, strategy consulting, or finance. Experience in SaaS or hospitality is a plus.
  • Proficiency in Excel/Google Sheets, SQL, and data visualization tools (e.g., Tableau, Looker, Power BI). Familiarity with Python or R is a bonus.
  • Strong critical thinking skills with a demonstrated ability to approach ambiguous problems systematically.
  • Excellent verbal and written communication skills; able to present data findings to technical and non-technical audiences.
  • A team player who thrives in cross-functional environments and is comfortable managing multiple priorities.
  • High attention to detail with a commitment to producing high-quality work.
  • Open to coming into an office (NYC or London) on a regular basis (at least 2-3 times a month)

What We Offer

  • A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new – the choice is up to you and our team is ready to help make that happen. 
  • Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
    • The salary range for this role is $99,000.00 - $116,000.00. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
  • Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, and unique wellness offerings including One Medical, Spring Health, Carrot, and Headspace.
  • Employee programs and recognition: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You'll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you're a part of our team.
  • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

  • Inc. Best Workplaces (2023, 2022, 2020)
  • Inc. 5000 (2023, 2022)
  • Ragan’s Platinum HR Awards Finalist (2022)
  • Built in Best Places to Work NYC (2023, 2022, 2021, 2020) 
  • Built in Best Place to Work NYC - Midsize Companies (2023, 2022) 
  • VentureFizz Unique PTO (2022)
  • Forbes Best Startup Employers (2022) 

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.  We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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