Why SevenRooms 

Through meaningful experiences and innovative technology solutions, SevenRooms is on a mission to transform the hospitality industry.  We built a platform that delivers the ingredients for hospitality owners to be able to provide guests with extraordinary moments.

Our mission matters now, more than ever.  Our guest experience and retention platform empowers restaurant and hospitality operators around the world to take back control of their business, deliver on world-class guest experiences, and revitalize their business to grow even stronger from where they were before the pandemic.  We believe our technology delivers solutions that operators need to restore and enhance their businesses, while also rebuilding the communities where people live and work.

We invite you to take a seat at the table, share your voice and perspective, and contribute as an owner to help us grow further than we have ever imagined.  We are currently accepting candidate applications to work from anywhere in the world where we have business operations.

About The Role

We are looking for a Senior Product Marketing Manager to own the responsibility of building out marketing plans aimed at retaining and growing our customer base. You will serve as a product expert and play a key, cross-functional role in evangelizing our product with internal and external audiences, ensuring our clients receive full ROI from the platform. This role is essential in creating content and campaigns that drive usage, adoption, and demonstrate our product and category leadership.

What You’ll Do

  • Customer Lifecycle Marketing: Collaborate with internal stakeholders to map out the customer lifecycle and develop campaign strategies and tactics focused on driving product usage, adoption and customer retention.
  • Campaign & Content Development: Develop our customer communications strategy, cadence, and go-to-market strategy for customers, customer-facing teams, and prospects. Develop a customer communications strategy, cadence, and calendar, that educates SevenRooms customers about our products and evangelizes the SevenRooms brand 
  • Collaboration: Work with Product, Marketing, Sales, Customer Success, and other cross-functional teams to gather feedback and develop and deliver clear messaging, content and programming for customers. Ensure new products and features make their way into the appropriate onboarding and engagement streams. Field requests from individual members of the CS team and assist with prioritization of marketing activities to support specific customer segments and verticals.
  • Product Training: Create and maintain marketing collateral to help clients throughout the customer lifecycle including, value-based training and webinars, best practices guides, inspiration guides, sample use cases, and more --  all aimed at fully engaging our customer audiences. This includes owning in-product messaging for both onboarding, new products and ongoing promotional campaigns.
  • Data Analysis: Develop data-driven programs and campaigns aimed at driving onboarding, activation, and retention of our hospitality clients. Manage our NPS tracking programs. Manage regular reporting cadences, including extracting and sharing key insights on the success of customer marketing

Who You Are

  • 7+ years of experience in customer product marketing; previous experience in a B2B SaaS company or hospitality-focused environment is preferred
  • You have a deep expertise in current and innovative B2B marketing strategies across multiple channels (email, webinars, live chat, display, paid social, etc.), including the creation, execution, measurement, analysis and reporting across channels
  • You’re experienced with Marketo, Salesforce, Totango, MixPanel, and Looker
  • You have excellent verbal and written skills with the ability to distill key takeaways quickly
  • You thrive in a fast-paced environment with multiple projects and priorities
  • You’re a collaborative team player with the ability to drive projects forward across multiple cross-functional teams while prioritizing attention to detail

What We Offer

  • Fair and equitable compensation: Our compensation packages are competitive based on external market data. At SevenRooms, you can expect fair pay for your hard work and dedication to helping us transform the hospitality industry. In addition, we also offer equity in our growing organization.
  • Comprehensive benefits package: A full slate of benefits coverage including: medical, dental, vision, pre-tax commuter options, gym reimbursements, 401K, and unique wellness memberships through OneMedical (primary care), Aaptive (virtual workouts), Carrot (fertility and pregnancy benefits), Headspace (mindfulness exercises), Quit Genius (coaching to help employees quit smoking), and Spring Health (personalized mental healthcare).
  • Flexible and independent working schedule: We offer unlimited vacation because we trust you to take the time you need to recharge and be your most productive self.
  • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall development as a leader in the industry.

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/3iUUpYK

#LI-Remote

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at SevenRooms are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.