ServiceTitan is building out its Predictive and Decision Analytics team to take our understanding of our business' growth and cost drivers to the next level, and make smarter investment and operational decisions across the company, to further accelerate our disruption of the Home Servicing industry.

Part of ServiceTitan's success can be attributed to our intensive SaaS metric-driven culture and environment, relentless investigations to get to THE root cause and come up with the right solutions to either augment/replicate successes or promptly address opportunities for improvement.

This is a critical investment area for ServiceTitan, that bears a lot of responsibilities, as our business and technology investments portfolio grows in complexity.  The performance of this team will have a significant impact not only on ServiceTitan, but also on the success of our customers, impacting their lives and their pursuit of the extraordinary.

Manager, Strategy Analytics

We are seeking a Strategy Analytics Manager to join our team and serve as a Strategic Business Partner and Analytics Expert who breathes ServiceTitan's metrics at all operating levels and plays a critical role in helping our executive team, and the rest of the company, get an accurate pulse on the business, growth and cost drivers, and ultimately achieve our aggressive financial and operating objectives.

The ideal candidate will have the uncanny ability to build a mental map of our complex business environment, develop the necessary relationships with key internal stakeholders to connect the dots and effectively perform analyses and make pertinent strategic recommendations that are reflective of even the most subtle quantitative and qualitative drivers.

What You’ll Do

  • Work cross-functionally to support the multi-year, company-wide, strategic planning process.
  • Regularly monitor business progress against our strategic plan / goals leveraging your thorough understanding of business drivers coupled with ownership and accountability for monitoring our business metrics at an in-depth level to spot emerging trends, challenges, and potential opportunities well in advance to raise to company stakeholders for action early and often.
  • Answer difficult but critical business questions around product and/or business investments prioritization, operations improvement, customer retention/attrition prediction, customer tiering and pricing elasticity, marketing / sales funnel optimization, business and corporate development opportunities, etc.
  • Develop relationships with the executive team and key stakeholders and present, defend, discuss your recommendations to get their buy-in, relentlessly seeking the best interest of the company and its customers.
  • Act as a company-wide shared resource to perform business-critical exploratory data analyses and econometric modeling to generate and test working hypotheses, and uncover trends and relationships between drivers and desired outcomes the functions are seeking to optimize.
  • Promote adoption of cutting edge analytics across ServiceTitan. Evaluate, compare, and apply innovative quantitative research tools and models, ultimately contributing to the development of ServiceTitan's DSS (Decision Support System)
  • Help design and promote the adoption of a centralized Business Intelligence platform that will foster better communication and insights across ServiceTitan.

What You’ll Need

  • A strong data science background with 5-10 years of relevant experience, preferably from one of the Big Four, the Finance industry or at previous tech/SaaS companies leveraging econometrics for decision making.
  • Master's degree from an accredited institution required in quantitative fields such as statistics, mathematics, decision science, operational research, computer science or engineering. PhD preferred.
  • Ability to use a diverse array of technology and tools as needed, to deliver insights, such as R, MatLab, SAS, Python, Tableau, etc. Prior Spark, Hadoop experience preferred
  • CFA and/or CPA certifications a plus.
  • Excellent presentation development, and written and verbal communication skills with an ability to influence others.
  • A track-record of not only developing high-quality thorough analyses, but analyses that have led to significant, meaningful impact and change for driving business growth.
  • Ability to thrive in a fast-paced and environment.

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017 
Inc. 5000 – America’s Fastest Growing Companies 2017

 

Apply for this Job
* Required
(Optional)
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at ServiceTitan are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Share this job: