Interested in being part of a growing team tasked with building cutting edge content for customers and internal team members in a growing company & industry? The ideal candidate for this role will be someone who loves creating engaging training content for both virtual and in-person facilitation for new and existing customers as well as some of our internal team members. Instructional Designers are the behind the scene orchestrators of one of the most important pieces of our customers’ journeys with us as well as our Titans’ journeys. They help drive innovation for the team and training programs provided to our customers. Instructional Designers serve as Product, Industry & Training Experts and provide valuable input by developing content for our industry-relevant training programs. 

As an Instructional Designer, you will: 

  • Partners with key stakeholders such as Team Management and Program Managers to plan instructional design projects, develop and iterate on customer training content through the creation of facilitator guides, handouts and other instructional materials for our customer training team
  • Maintains the highest quality and accuracy of all product and industry content at all times
  • Partners with Program Managers and members of our Product Team as needed to ensure content accuracy with every product update or release
  • Helps determine the net new content needs for the team through data and customer feedback to find and close gaps in our content
  • Manages overall projects to ensure a globally consistent training experience that directly impacts employee success
  • Promotes collaboration, partnership and relationships among the participants and stakeholders in a design project
  • Applies advanced adult learning theories into practical, application-based leadership learning strategy
  • Partners with Team Management and Program Managers to develop comprehensive measurement strategies for all learning solutions to demonstrate business impact and effectiveness
  • Communicates effectively in visual, oral, and written form and creates engaging presentations for the team to utilize
  • Presents the new content to the team in a timely manner and with enough instruction and context; it requires very little “lead time” for the trainers to adopt
  • Acquires and applies new technology skills to instructional design practice
  • Remains a thought leader in instructional design and innovation
  • Designs learning that reflects an understanding of the diversity of learners, including the demonstrated understanding of cultural differences that may apply
  • Other – Assist with special projects as assigned at the discretion of team management. 

To be successful in this role, you'll need: 

  • 2-5 years of experience in training related field with strong preference given to candidates with an instructional design background
  • Consistent track record of taking initiative and contributing to the evolution of a training program
  • Proven ability to coach other trainers on new technologies, instructional methodologies, and software features
  • Excellent project management skills & ability to coach other team members in building and improving planning, organization and communication skills and the ability to work within project sprints
  • Excellent ability to multi-task the design, development, and execution of multiple projects simultaneously in fast-paced environment
  • Bachelor’s degree  and/or equivalent combination of experience and education that enables performance for this position
  • Ability to travel once a quarter or as designated by the business needs
  • Ability to create supporting content (e.g. handouts & documentation) to support instructor-led training & certification courses

Desired:

  • Experience with any LMS and training development tools such as Articulate Rise, Storyline, Pages & Keynote as well as any Adobe products
  • Experience with SalesForce, Confluence, Airtable, Jira or other like products a plus
  • Experience incorporating change management principles into training programs to promote adoption & minimize resistance
  • Instructional Designers with L&D experience are welcome, but strong preference will be given to candidates with technical training backgrounds

Why ServiceTitan?

1. Work/Life Balance: flexible work schedule, flexible PTO, parental leave 
2. Health & Wellness: company-paid medical/visual/dental insurance, 401(k) retirement plan with company match, lunch provided everyday, fully-stocked kitchens, weekly meditation, wellness rooms, discount on Classpass
3. Enrichment: professional development workshops, diversity charter groups, an orientation program, career pathing opportunities

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

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Life at ServiceTitan 

http://instagram.com/lifeatservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc


About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Forbes Top 100 Software Companies, 2019
Inc 5000 Most Successful Companies in America, 2019
Inc 5000 Best Places to Work, 2019
Los Angeles Business Journal Best Places to Work, 2019
Deloitte Fast 500, 2019
Los Angeles Business Journal Top 100 Fastest Growing Private Companies, 2018
Inc 5000 Best Places to Work, 2018
Inc 5000 America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes Next Billion-Dollar Startup List, 2017

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