Interested in leading a growing Customer Training  Team tasked with delivering remote & on-site technical training to our customers in a growing company and industry?

ServiceTitan’s customers are not typical software users – This individual should have the ability to learn about our unique customers, understand their demands and help drive exceptional training delivery & transition guidance. Each interaction with customers should be designed to give them a phenomenal customer experience, along with training to give them a thorough understanding of our system. 

As the Manager of Customer Training, you will be a Technical Training expert & will provide outstanding leadership & oversight over the day-to-day operations for all customer-focused training delivery. The ideal candidate for this role will have 3-6 years of balanced experience in instructor-led training design, delivery & strategic program management. 

The Manager will lead a team of training personnel and should be willing to dive in to deliver training themselves to understand our customers and backfill where needed. The ideal candidate will strive to blend their experience with the culture of an up-and-coming team in a dynamic startup environment. 

This individual will provide on-the-ground oversight and guidance for training activities, manage the innovative growth of the team and its team members, and handle communication and escalations for customers.

As a Manager of Customer Training, you will: 

  • Maintain top-notch training services:
    • Guide all team members to provide exceptional training & transition coaching to ServiceTitan customers
    • Maintain high standards for training delivery & ensure consistency across all trainers
    • Interface with customers & ensure trainers provide top-notch training & transition coaching. Serve as the primary escalation point for customer training escalations 
    • Dive in and deliver training while you become an expert in ServiceTitan’s Training Program
  • Manage Trainers & lead by example:
    • Manage Trainer ramp, development, goal setting & on-the-job learning
    • Adapt & help others adapt to shifting dynamics in startup company life
    • Foster positive morale & a culture of “hyper-collaboration” to produce best product/services
    • Maintain a philosophy of coaching & mentorship to bring out every team member’s peak performance
    • Own & maintain processes, including assignments & execution of customer training engagements
    • Partner with management peers to ensure consistency and proper communication
    • Use exceptional organization to build and maintain leadership dashboards, reports & other visibility tools of all activities & project deliverables
    • Manage the most significant team projects, particularly those impacting cross-functional teams, partners or strategic customers

To be successful in this role, you'll need: 

  • 3-6 years of technical software training experience, min 1+ years of customer-facing experience preferred.
  • 3+ years as a people manager
  • Strong ability to navigate a steep learning curve and motivate & lead team members in a challenging fast-paced & dynamic startup culture 
  • Consistent track record of being an innovator, program ownership, mentorship & analytical focus
  • Team player with excellent interpersonal skills, emotional intelligence, patience & active listening skills
  • Exceptional verbal/written communication, project management & organizational skills
  • Proven ability to coach team members in building and improving planning, organization, and communication skills
  • Excellent ability to multi-task and manage a large team while ensuring attention to detail
  • Ability to handle tough situations with clear communication, positive attitude, constructive criticism & guidance, and creative solutions
  • Minimum of Bachelor’s degree in Management, Business, Communications, Instructional Leadership and/or equivalent combination of experience and education that enables performance for this position.
  • Ability to work a variable schedule with willingness to travel 25- 40% during peak periods.


  • Proven ability to coach team members on training delivery & new technologies & methodologies
  • Proven ability to guide creation of supporting content (e.g. handouts & exercises) to support the team and our customers
  • Experience incorporating change management principles into training programs to promote adoption & minimize resistance

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit

Perks & Benefits

1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

CCPA Notice for CA Residents applying to Jobs at ServiceTitan

Please review the CCPA Notice here: ServiceTitan CCPA California Privacy Notice

Life at ServiceTitan | | 


Apply for this Job

* Required

When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at ServiceTitan are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.