ServiceTitan’s Payroll Solutions Manager serves as the expert and point of contact for all things payroll, advising our internal Product teams and our customers on payroll policies, processes, and best practices. S/he will serve as a trusted advisor in shaping the future of impactful payroll products for our end customers, and in helping our customers be successful in implementing them. We are looking for a candidate who has deep payroll expertise, a strategic mindset, excellent communication skills, and an obsession for customer success.

As our Payroll Solutions Manager, you will:

  • Provide expertise and recommendations on payroll processes, policies, and best practices across the United States
  • Collaborate with x-functional teams including Product and Engineering towards designing and building requirements for payroll functionality
  • Provide strategic direction to the Product team on payroll features that can best deliver value to our customers
  • Contribute towards defining the customer facing onboarding and support processes for all payroll related products in ServiceTitan
  • Lead customer engagement to uncover insights on current customer payroll practices and pain points
  • Support our customers as they onboard onto and operate ServiceTitan payroll features
  • Enable other ServiceTitan team members to best enable customers to use ServiceTitan payroll products 

To be successful in this role, you'll need: 

  • 10+ years of experience as a payroll specialist and/or building/implementing payroll related systems
  • Bachelor's Degree or equivalent experience preferred
  • Deep familiarity with payroll administration, payroll audit, and the application of best practice payroll processes including:
    • Employee onboarding and withholding setup
    • Benefit deductions, garnishments, and funds remittance
    • PTO accrual and consumption
    • Overtime compliance (FSLA, California, and all others)
  • Exemplary verbal and written communication skills to facilitate daily interaction with customers
  • Ability to think both strategically and tactically to operationalize best practices in payroll
  • Understanding of technology and software platforms, hands on experience operating best practice payroll systems
  • Ability to build strong relationships internally and externally, and work effectively cross-functionally
  • Results-driven, detail-oriented, and organized self-starter


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