ServiceTitan is the leading software solution for the home services industry. Our software empowers over 100 thousand plumbers, electricians or hvac specialists to streamline operations, improve customer service, and grow their businesses.

ServiceTitan is looking for an extraordinary business intelligence analyst to develop insightful and in depth reporting and take our understanding of our customers and our product to the next level. 


  • Work directly with business users to gather requirements, develop solutions, and provide insights using business intelligence platforms such as Tableau
  • Define metrics with key stakeholders and monitor impact of releases and product changes at an in depth level
  • Build insightful reports and visualizations to surface trends and actionable insights to internal business users
  • Inform business and teams of user activity on our platform, establish metrics to identify customer pain points 
  • Build strong relationships within product and support functions to understand the business needs
  • Ensures adequate instrumentation and metrics in place to respond to fundamental business questions on our product and its usage
  • Proactively interact with stakeholders to continuously improve and maintain analytics infrastructure and help continuously inform business decisions


  • Bachelor degree in a business or quantitative field
  • 5+ years of experience as a business analyst 
  • Tableau and/or powerBI (tableau strongly preferred)
  • SQL knowledge and previous experience with data warehouses (redshift, azure data warehouse, snowflake …)
  • Strong knowledge of Microsoft Excel including pivot tables
  • Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with great attention to detail 
  • Comfortable with tight deadlines in a high-growth environment
  • Excellent written, verbal and presentation skills are required

Why ServiceTitan?

1. Work/Life Balance: flexible work schedule, flexible PTO, parental leave 
2. Health & Wellness: company-paid medical/visual/dental insurance, 401(k) retirement plan with company match, lunch provided everyday, fully-stocked kitchens, weekly meditation, wellness rooms, discount on Classpass
3. Enrichment: professional development workshops, diversity charter groups, an orientation program, career pathing opportunities

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

CCPA Notice for CA Residents applying to Jobs at ServiceTitan

Please review the CCPA Notice here: ServiceTitan CCPA California Privacy Notice

Life at ServiceTitan | |

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit

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Forbes Next Billion-Dollar Startup List, 2017


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