- This role is located in Los Angeles, CA. Relocation to Los Angeles is required. Assistance may be provided.
As a Technical Writer you will become an important member of the Documentation Team. You will be the lead technical writer for assigned product areas, which include all documentation for new features and documentation updates.
You will join a team of talented tech writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use. You will take ownership of key documentation areas, assist the team with documentation updates, and contribute to the maintenance of the ServiceTitan knowledge base.
As our Technical Writer, you will:
- Produce with Impact: Produce effective documentation that helps promote self-service and efficiency for our end-users and internal employees.
- Identify & Track: Help the documentation team to track and identify documentation areas impacted by UI changes and new features.
- Audit & Optimize: Participate in audits of existing documentation to ensure optimization of content architecture and accuracy of content.
- Write: Write easy-to-understand and customer-facing user guides and help article; work with Product Managers and internal teams to obtain an in-depth understanding of the product and documentation requirements.
To be successful in this role, you'll need:
- Bachelor’s degree in English, Technical Communications, Computer Science, Engineering, or related fields.
- Experience in technical writing, professional editing, or grant writing (2 years preferred).
- Experience with software development (2 years preferred) or educational equivalent.
- Superb grammar and spelling.
- Excellent proofreading skills.
- Ability to organize and simplify large amounts of data and multi-tiered processes.
- Ability to coordinate multiple ongoing projects.
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
- Familiarity with HTML, CSS, and JIRA. Demonstrated ability to learn new software and technical skills.
Preferred Skills (if you have one of the following skills, this will be significant bonus)
- Experience in a support role or experience in curriculum development.
- Experience with MadCap Flare or other single-source authoring tools.
- Knowledge of home services industries (plumbing, electrical, HVAC).
- Please submit a writing portfolio (3-5 writing samples).
- The writing portfolio must demonstrate the ability to produce efficient and clearly written customer-facing and/or internal documentation. A diverse writing portfolio that includes online content and data visualization is preferred. The writing portfolio should exhibit the candidate's ability to understand and implement content architecture and/or presentation of complex concepts.
We are proud of the ServiceTitan culture - it brings together brilliant, genuine and driven individuals in an atmosphere that is positive and inclusive. Check out our culture for yourself:
ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.
Inc 5000 Most Successful Companies in America, 2019
Inc 5000 Best Places to Work, 2019
Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 Best Places to Work, 2018
Inc 5000 America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes Next Billion-Dollar Startup List, 2017
Equal Opportunity Employer
ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity, age, disability, or genetic information. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great — and there's always room for more.