We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.
You will become an important member of the core team, influence the company's continued success, and help shape the future of the service industry. You will actively manage and develop a portfolio of Home Services companies and play a key role in ensuring company revenue.
As our Customer Success Manager - 1:M, you will:
- Empower customers to identify areas for improved product usage and adoption, coaching them to adopt best practices within ServiceTitan; coordinate resources to aid the customer in achieving their business goals via ServiceTitan; Reach out to accounts to gather intelligence on how they are currently using our products and determine what features and services are the most/least valuable to their businesses
- Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities
- Analyze user engagement data, identify actionable insights; report regularly on KPIs
- Identify areas for improvement in the customer experience, both in our product and processes
To be successful in this role, you'll need:
- 2+ years of relevant experience managing multiple accounts with a proven track record of success
- 4 year BA degree minimum
- Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
- Demonstrated ability for and interest in project management and analyzing data sets
- Intelligent, quick thinking, and fast learning
- Excellent problem-solver
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Team player with strong communication and organizational skills, and an ability to “roll with the punches”
- Familiarity with SaaS business models a plus
We are proud of the ServiceTitan culture - it brings together brilliant, genuine and driven individuals in an atmosphere that is positive and inclusive. Check out our culture for yourself:
ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.
Inc 5000 Most Successful Companies in America, 2019
Inc 5000 Best Places to Work, 2019
Atlanta Business Chronicle Best Places to Work, 2019
Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes Next Billion-Dollar Startup List, 2017
Equal Opportunity Employer
ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity, age, disability, or genetic information. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great — and there's always room for more.