Business Systems Analyst

ServiceTitan is seeking a Business Systems Analyst to join our Revenue Operations team. This position will report to the Sr. Systems Manager, and will thrive in a rapidly growing Revenue Organization. This person will be a passionate, hard-working professional with proven analytical, problem solving, strong critical thinking, and technical skills, with the ability to work independently in a dynamic and fast paced environment.

As our Business Systems Analyst, you will:

  • Support administrative functions including account, user, reports, and dashboards maintenance for ~150 users on Salesforce, Hubspot, Marketo, Funnel.io, Zapier, Salesloft, Bizible, SpringCM and other critical Customer Acquisition tools
  • Determine the needs by studying the business, gathering information/requirements and evaluating the use cases to find the best fit solutions
  • Stay well-informed with current technical knowledge
    • Continuously making recommendations for future system upgrades
  • Collaborate with members of Customer Acquisition (Sales, Marketing, Business Development) and Operations to evaluate and define fixes and development
  • Manage and support data integration, data quality & integrity, error logs and updates
  • Maintain all Systems training materials and user documentation
  • Train users and monitor for new deployments
  • Monitor project progress by tracking activity, problem points and compliance, while publishing progress reports to all Business Owners
  • Build and manage reports and dashboard where needed
  • Respond to all organization wide requests on an ad-hoc basis in a timely manner, with involvement of management

To be successful in this role, you'll need:

  • 3+ years of relevant experience in similar role required
  • 2+ years of Salesforce experience.
    • Excellent understanding of Salesforce.com best practices and functionality and building automation via workflows and process builder, required
  • Strong understanding of Salesforce debug logs and being able to debug Salesforce errors and issues
  • Strong understanding of when to apply different Salesforce automations (Apex Triggers, Flows/Process Builder, and Workflow rules)
  • Gainsight experience preferred
  • Able to gather business needs and make technical recommendations while also being able to communicate business needs of stakeholders to technical teams.
  • Deep understanding of cloud platforms and data management
  • Salesforce.com certification 201 (preferred)
  • Proven ability to design and implement new processes and facilitate user adoption
  • Daily Excel and G-Suite usage
  • Understanding of fundamental logic (IFs, ANDs, and ORs)
  • Excellent written and verbal communication and listening skills
  • Ability to effectively prioritize and manage recurring or ongoing tasks and one-off projects
  • Self sufficient, forward and critical thinking, self starting problem solver, and work with little direct supervision
  • Systems, Business Analytics or Operations experience in SaaS or Start-up environment, preferred
  • BS/BA in Computer Science, Business Administration, Engineering or related field, required

Why ServiceTitan?

Company Culture

We are proud of the ServiceTitan culture - it brings together brilliant, genuine and driven individuals in an atmosphere that is positive and inclusive. Check out our culture for yourself:

http://instagram.com/goservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc


About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Inc 5000 - Best Places to Work, 2019
Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Places to Work, 2019
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017  

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