Solutions Architect- Salesforce

ServiceTitan is heavily investing in its CRM infrastructure while making Salesforce as one of the pristine and exemplary systems in its customer-centric app stack strategy.  H/She is expected to work cross functionally across ServiceTitan business functions and provide Salesforce leadership role to a team of developers, analysts, different operations team across the company while working in onshore/offshore delivery model. The ability to demonstrate management expertise and execute strategic direction, as well as possessing a significant depth of technical expertise in salesforce architecture, will be key skills for the position.

Additionally, this role will provide governance and best practices/standards supporting the platform adoption and full application lifecycle: design, lightning based development, change control, UAT, deployment, and support.

This is not an order taker role and you’ll use your expertise to take initiatives while ready to challenge the status quo. You’re a solutions-oriented and hands-on person in the Salesforce ecosystem with a good understanding of their products, offerings, and limitations.

What you’ll do:

  • Own the full Salesforce application architecture process that translates business requirements into functional solutions
  • Act as one of the primary stakeholders in making technical decisions in and around CRM space
  • Provide architectural solutions for a lightning based implementation framework
  • Provide governance and best practices/standards supporting the platform adoption and full application lifecycle (design, development, change control, UAT, deployment, and support)
  • Research, recommend and implement AppExchange applications and salesforce upgrades to help meet business needs
  • Design and document data model, system landscape and integration using industry best practice standards,  frameworks, and design patterns
  • Document current and future state processes, logical design architecture and develop technical specifications for projects and enhancements
  • Collaborate with team members to identify and document project milestones, tasks, and required resources to develop a detailed project plan
  • Craft solution for system design and MDM solution including disparate systems and actors like Salesforce, ERP, Heroku, AWS  and TIBCO
  • Work closely with business and IT leaders to provide technical solutions (including out of box solutions) to complex business needs
  • Demonstrate deep knowledge of all product offerings and solutions
  • Own, track and successfully deliver assigned  Salesforce implementation/project
  • Create JIRA user stories and system documents when required

What you’ll need:

  • Minimum 10+ years of IT experience with 8+ years of CRM (Salesforce/Siebel/Dynamics ) implementation experience
  • At least 5+ years of hands-on Salesforce Architectural  experience
  • At least 3+ years of hands-on working experience in Sales and Service Cloud
  • At least 3+  years of hand on Salesforce consulting experience
  • At least 1+  years of Salesforce lightning migration and components based development experience
  • Strong knowledge of MVC and lightning component-based architectural knowledge around application & system security, data privacy and compliance
  • Strong knowledge of various Salesforce related APIs offerings with their usage and limitations.
  • Advanced knowledge of Salesforce data model and primarily into Sales & Service cloud
  • Strong knowledge of Salesforce application including configuration, triggers, process builders, workflows, visualforce, Apex coding, batch processes, and database design
  • Working knowledge of apex design patterns, security mechanism or tools like SHIELD,  SSO, SAML, OAuth 2.0, encryption, digital signature, SSL and firewall
  • Good knowledge of GIT/SCM including CI and CD.
  • God knowledge of SOQL, JavaScript, XML, JSON, HTML, CSS and AJAX
  • Good knowledge on microservices architecture and API orchestrations
  • Must have prior work experience in a SaaS-based organization
  • Strong, VP or Director level references from a previous organization you’ve worked with.
  • Should be Salesforce PD1 and Administrator certified

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit

Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Workplaces, 2018
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017  

Apply for this Job

* Required
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X
When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at ServiceTitan are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.