ServiceTitan’s Senior Operations Manager is an integral, highly-visible role to ensure the success of the Platform team at ServiceTitan. S/he will be able to identify process inefficiencies, develop and implement plans for improvement, and also produce insightful reporting and analyses. This individual has a well-rounded background, drawing key elements from roles such as Operations, Analytics, and Project Management. We are looking for a candidate who is highly data-driven and motivated to optimize processes, ensure data integrity, and support the overall growth of the team with the appropriate infrastructure across people, process, and technology. Must have an aptitude for data analysis and research, digging deep into drivers, variances, and demonstrating success in using analytics to drive business impact.

What you'll do:

  • Develop a deep understanding of the key business drivers, establish cause & effect, perform analyses, and communicate key findings to various stakeholders to facilitate data-driven decision making
  • Implement scalable operational processes and integrated systems to drive team efficiency, accurate reporting (recurring weekly updates as well as executive-level reporting), and visibility across the entire department
  • Own all KPI data sources and reporting for the Platform team, ensuring data integrity and business needs are being met efficiently
  • Analyze internal and external data for anomalies, trends and opportunities for improvement
  • Own communication of new processes and procedures and ensure effective adoption by internal stakeholders (e.g. preparing clear documentation, facilitating training sessions as needed, etc.)
  • Guide existing and future Platform Operations team members while maintaining a high-performing and data-driven environment
  • Work with Platform Management regularly to address our business needs efficiently and identify gaps/opportunities to evolve processes with a focus on scalability

What you'll need:

  • 7+ years of relevant work experience, e.g. business operations, analytics, etc. preferably in a SaaS environment
  • Proven track record of designing and implementing process improvement and reporting projects to the finish line
  • Proven ability to gather and understand business requirements, then translate them to effective use of applications
  • Confidence in advocating best practices and experience implementing them
  • Excellent technical skills to surface insights quickly, with the interpersonal skills to communicate those insights in a way that persuades action
  • Excellent Excel and financial modeling skills including experience with BI tools required; strong proficiency in SQL a plus
  • Experience with Salesforce.com required
  • Monitor all metrics, streamline processes, are they doing the right things
  • Give really proactive recommendations and implement them in a timely manner
  • Operational system experience. Understands systems. Knows how to gather requirements from the team, be the central point to the SFDC team.
  • Find gaps in performance, processes

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

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Inc. 5000 – America’s Fastest Growing Companies 2017
Forbes - Next Billion-Dollar Startup List 2017

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