About Sensei

Sensei is here to guide you towards greater wellbeing. Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well. What guides us is a belief that knowledge is the greatest tool in health, and that technology allows us to unlock deeper insights. 

Everything we do is evidence-led, radically transparent, always enriching. 

You can read recent press: TechCrunchNew York Times 

Position Description 

Sensei is seeking a highly skilled IT Support Specialist (Technician) to join our corporate team in Santa Monica. The IT Support Specialist is responsible for supporting our Sensei Wellness Retreats in all IT areas, providing superior customer service to the team and ensuring an effective alignment of technology with our wellbeing programming. Additionally, Sensei develops its own technology and you will be educated and responsible for supporting the tech/engineering efforts at the property and guest-facing level.  This position will require knowledge in hotel operations including GMS, POS, Spa itinerary, General Ledger system, TV, and WIFI and a curious adaptive mind to learn new wellness-oriented technology and equipment. Once onboarded, you will support and educate your  peers on property around products and services to ensure that they are up-to-date and able to support both guests and other team members with Sensei technology.  This position reports to the to the corporate Director of IT & Security and access to the Chief Technology Officer (CTO).

 

Responsibilities

  • Is the on-premises IT Support Specialist (Technician) and support to corporate operations
  • Reports to the Director of IT & Security and coordinates all necessary needs and requests
  • Conduct trainings for all technology systems and create/publish training materials
  • Technical support of Sensei Wellness home-grown applications, partner devices including wearables, and staff and guest facing technologies.
  • Creates and maintains technical documentation, including manuals, repair tickets, IT equipment inventory and ordering, and a hotSOS system
  • Evaluates user needs, orders approved equipment/software and configures/installs new hardware
  • Maintains detailed records of equipment, hardware and configurations
  • Responsible for Apple Hardware, Windows Systems, Azure Active Directory, macOS, iOS, Microsoft Endpoint Manager for operating system management, application, and system deployments
  • Provides installation, support, and co-ordination of vendors for Guest Internet, Opera based Property Management Systems, a Micros/Symphony Point of Sale, IPTV, IP PBX, and other property related applications.
  • Stays current and provides best practices for all team members regarding technology and training in addition to making recommendations to ensure network/systems are efficient and reliable
  • Plans and implements upgrades and maintenance of existing hardware as projected and approved from the Director of IT & Security
  • Maintains documentation and licensure records for all purchased software. Stays current on all software and ensures upgrades are obtained and properly installed
  • Assists with programming hardware for in-house systems
  • Educates users to reduce reoccurring issues by offering solutions to problems in a proactive way
  • Performs other duties as assigned
  • Can explain and demonstrate all IT related systems and technology equipment on property

Qualifications

  • 3-5 years of experience, including support of Apple Hardware including but not limited to macOS, Microsoft products and software. Ths systems being deployed include:  Opera, Micros/Symphony, Assaabloy key system, Intelity, Office365, Microsoft End Point Manager, Okta, Asana, Jira, Confluence, Zendesk and other cloud based services
  • Familiar with Jamf Pro or similar MDM products
  • Overall 3 year of experience with hands on technical training in the above systems
  • A minimum of 1 year working in a hospitality IT environment
  • Ability to discover, create and host technical training for our end-users
  • Excellent written and verbal communication skills
  • Experience troubleshooting and maintaining printers
  • Inventory management skills, a plus
  • General understanding of enterprise network systems
  • Ability to multi-task and manage multiple requests in a ticketing type system
  • Ability to prioritize work based on business needs
  • Must be flexible working in a hospitality environment that is 24 hours-a-day/ 7 days a week/ 365 days a year / this position will work on-call
  • Must be highly self-motivated and comfortable in a proactive role
  • Willingness to travel up to 25% and is able to pivot as new technology, opportunities and problem solving needs arise

Physical Demands

  • The physical demands contained here are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, and talk or hear
  • The employee is occasionally required to sit, stoop, kneel, crouch, or crawl
  • The employee must regularly lift and/or move up to 25 pounds
  • Pushing, pulling, bending, stooping and upward reaching are part of the job
  • Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus
  • While performing the duties of this job, the employee can be exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate
  • Work Environment - The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job

Traits We Value 

  • Loves a good challenge
  • Resourceful and adaptable
  • A strong sense of curiosity
  • Embraces feedback and constantly seeks to improve
  • Collaborative and knows how to get things done as part of a team

Compensation & Benefits  

  • Competitive compensation and benefits package
  • 401k and FSA plans
  • Subsidized gym membership

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.

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