We’re looking for a Senior Product Manager to drive the product direction of a can’t-live-without shipping solution for small businesses in the United States. We are looking for someone that is passionate about finding product market fit, understanding new markets and customer needs within those markets. You will be able to drive solutions from customer insights and push for results. You'll be joining a product management team grounded in values of collaboration, problem-solving and growth.

A bit about us

Sendle is a B Corporation and the first 100% carbon neutral delivery service in Australia, the United States and Canada. We build shipping that is good for the world and help small businesses thrive by making parcel delivery simple, reliable and affordable and doing that by harnessing major courier networks to create a delivery service that levels the playing field for small businesses.

We have made huge strides towards our goal of becoming the largest SMB eCommerce courier in the World, moving from a single country operation in Australia to a successful launch and operation in the US.  We have big plans to bring our shipping solutions to more small businesses in the US. Our aim is to help the SMB give their customers a best in class shipping and delivery experience while containing cost and preserving margin.

About the team

Our product management team is grounded in collaboration and driven to develop products that customers can’t live without. We are part of the technology organization and we work closely with our technology partners in engineering and design. Your business stakeholders will be based in the US, while your product engineering and design partners are primarily based in Australia and New Zealand. The job is 100% remote and we want you to prove yourself through results, not time spent at the keyboard.

A bit about the role

You will be focused on developing the product for the US small business market. And will include the following responsibilities : 

  • Analyze product opportunities using customer insight, internal and external feedback and data analytics to determine the right place to invest product engineering resources
  • Develop product offerings by defining feature sets, developing user experience and determining release plans for product launches. This is in close collaboration with product design and user research.
  • Lead communication with internal and external stakeholders to ensure a well supported product launch. 
  • Analyze the impact of a product launch and determine if it was successful or needs further refinement.
  • You will work closely with product engineering, product design and various business leads to successfully execute the development of your product.
  • You will work closely with Product Management leadership to contribute to roadmap prioritization for the US market.
  • Manage updates to internal stakeholders of progress, blockers and planning of key milestones.

Let’s talk about you

  • You have 5+ years of product management experience
  • You love using data and customer feedback to figure out what makes our product the right solution for our customers. 
  • You are passionate about technology and how it can be used to solve hard problems
  • You are passionate about what you build and who you build it for
  • You are not afraid to get rid of any blockers standing in the way of delivering the right product at the right time.
  • You love developing a shared understanding with your stakeholders, and have a vast toolset of communicating your ideas to influence the folks around you. 
  • You are a team player and thrive in an environment where you are working with a wider team to get to the answer.
  • You understand what a good ecommerce experience looks like.

What we’re offering

  • Remote work flexibility
  • 20 PTO Days
  • 10 Sick Days
  • 100% company paid medical, dental, and vision benefits
  • 401k and matching contributions
  • Options through participation in Sendle’s ESOP
  • Annual personal development budget, family leave, and more

What matters to us

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team.

  • Humble - We put others first. We embrace and seek feedback from others.
  • Honest - We speak gently but frankly. We take ownership of our mistakes and speak the truth.
  • Happy - We enjoy the journey. We are optimistic and find opportunities in all things.
  • Hungry - We aspire to make a difference. We aim high, step out of our comfort zones and tackle the hard problems.
  • High-Performing - We relentlessly deliver. We know the goal and work fearlessly towards it.

We would also like you to know:

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

But it’s important to us you know this:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you.

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