Sendle helps small business thrive by making parcel delivery simple, reliable and affordable. We’re a business with a heart and our vision is for a world bustling with creativity and entrepreneurialism, where the friction of physical delivery is removed so that the best ideas win and small businesses flourish.  

We are a high-growth business with bold ambitions and our people are core to this. We want to be the place where you get to do your best work, with the best team. Our team are self-confessed nerds, gadget geeks, motorbike enthusiasts and foodies, all passionate about making a difference.

Right now we're looking for the next game-changers to join our Customer Support team in the Philippines!

 

About the role

This is a specialist position in Sendle’s Support team, with plenty of headroom to learn, build and grow. You will build relationships with new and existing key customers, turn around sticky situations if things go awry and channel feedback to keep our small businesses loving Sendle. You will live and breathe the small business experience through your customers and help build products and services at Sendle that our customers love. 

In this role, you will also:

  • Provide a warm and friendly environment with key accounts in order to foster growth and loyalty to our brand.
  • Actively provide feedback to appropriate channels to improve our white-glove experience.
  • Turn around sticky situations into joyful outcomes to motivate our customers to continually partner with us for their delivery needs. 
  • Develop a thorough understanding of Sendle’s delivery services in the context of various geographical regions in which we operate.
  • Develop a practical understanding of Sendle’s integrations and eCommerce platforms we are currently partnered with.
  • Collaborate with internal teams to proactively manage courier-related needs to retain key accounts.  
  • Receive inbound phone calls as part of the dedicated team for our key customers 

What you’ll need

You’ll need to be smart and quick-witted.  You’re a positive person who is diligent, has a 'never give up’ attitude and loves managing detail.  It's not just the ability to communicate that matters, it is the ability to keep track of customer issues and, when things aren’t going as planned, to use tools and not give up until a problem is solved and a stable solution is found. 

You take initiative in doing what’s best for the customer and let your personality shine through.  You’re also willing to roll up your sleeves and work the frontlines to deliver a world-class customer experience. 

  • Previous experience in sales, client services, account management, client relations or retention - within technology, logistics or eCommerce providers is a plus!
  • Excellent written and spoken English - you need to be able to talk to highly influential customers and small business owners.
  • Charming outgoing personality 
  • Able to work with minimum supervision 
  • A high level of attention to detail and persistency 
  • Project Management experience is a bonus 
  • Sound judgement and the ability to make decisions on the fly
  • Genuine desire to deliver the highest possible level of service to our customers.
  • Amenable to work on a shifting schedule.
 

What matters to us

We share core values, it's what unites us. Our 5H's are kind of like our secret handshake

Humble. We are aware of our strengths and limits.

Honest.  We are open, genuine and collaborative risk-takers.

Happy. We are optimists filled with fun.

Hungry. We are relentless ambitious problem-solvers.

High Performing. We are curious driven enthusiasts.

 

Legally, we need you to know this:
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

But it’s important to us you know this:
We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you!

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