Sendle builds shipping that is good for the world. We help small businesses thrive by making parcel delivery simple, reliable, and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Australia & the US, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

Sendle continues to grow into new markets, launching new products that help our customers manage the logistics side of their businesses. As we do, we’re deepening our technical integrations with our courier partners, and bringing on new partners to increase our reach and continue to change the parcel delivery market. Ready to do the best work of your career with a collaborative, creative, and supportive team?

How we work

We are a 100% remote product engineering team and have been since the beginning, with team members all around Australia, New Zealand, Philippines and United States. Sendle is a trusting and flexible work place so is a great fit for people who feel it’s results that matter not time spent at the keyboard. We do have office space in Seattle, so you can choose to be all-remote or mix it up.

What you’ll do

  • Manage relationships with carrier technology teams. Establish processes and cadence for changes, and work with carriers to improve service reliability, performance and features. You’ll be Sendle’s point of contact for all carrier-related technical issues.
  • Work in a cross-functional role building innovative products that solve customer pain points. You will work closely with our Product, Partnership and Network teams to ensure that products resonate with our customers, and deliver a quality service.
  • Maintain internal documentation for carrier integrations, ensuring it is consistent with the current behavior of the integration. You’ll fully understand the integration from both the operational and technical perspective, and be able to explain it to technical and non-technical teams.
  • Maintain dashboards for carrier integration performance. Track performance and reliability of integrations and reports as part of the carrier partnership QBR process.
  • Work with engineering and network teams to scope, specify, and test integrations when new carriers are brought on board.
  • Identify, plan, and champion optimizations to carrier integrations to improve their performance, reliability, and maintainability.
  • Perform limited maintenance of carrier integrations, for example, you might update rate cards, or tweak a carrier API. How far you go down this path depends on your appetite for it!

What you’ll need

  • Great communication and organization skills. You’re equally comfortable on a scoping call with a potential partner as you are working with engineers to understand how the carrier integration framework is designed.
  • An engineering background, with experience in integration with 3rd party systems. Integration experience with logistics providers is a plus.
  • Data-driven approach to performance and reliability. Experience with Datadog, Tableau or similar metrics and dashboard tools is a plus.
  • Experience working in cross functional teams or as the technical specialist within an operational team.
  • The ability to manage and prioritize multiple projects across multiple partners in multiple countries.

What we're offering

  • Remote work flexibility (budget for home offices or office spaces to teammates as needed)
  • 20 PTO Days
  • 10 Sick Days
  • 100% company paid medical, dental, and vision benefits
  • 401k and matching contributions
  • Options through participation in Sendle’s ESOP
  • Annual personal development budget, family leave, and more

What matters to us

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team.

  • Humble - We put others first. We embrace and seek feedback from others.
  • Honest - We speak gently but frankly. We take ownership of our mistakes and speak the truth.
  • Happy - We enjoy the journey. We are optimistic and find opportunities in all things.
  • Hungry - We aspire to make a difference. We aim high, step out of our comfort zones and tackle the hard problems.
  • High-Performing - We relentlessly deliver. We know the goal and work fearlessly towards it.

Legally, we need you to know this:

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

But it’s important to us that you know this:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you.

Apply for this Job

* Required
  
  


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Sendle’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.