At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to power the entire customer data ecosystem, and to do that, we need the best people to take the market. 
 
As the Product Design Operations Manager, you’re a strategic thought partner who is excited about driving to impact, clarity, and alignment. You work closely with our design and product teams to support our mission of building a world class customer experience for our Core Segment product.
 
What you’ll do:
  • Create and maintain cross-team relationships to drive visibility and alignment
  • Be responsible for key design and product meetings, ensuring we are aligning productively and intentionally
  • Collaborate on content development across the board — driving clarity and consistency for everything from JDs, interview kits, meeting docs, notes, and presentations
  • Facilitate the development of our core product strategy and mission, and helping align teams to those values
  • Coordinate communication cadence and channels for leadership team into the organization and to stakeholders
  • Co-develop and maintain an operating model, including BPMs (Big Picture, Priorities, Measures), and help align our tracking and analytics cadence to support movement towards those goals.
  • Determine inspection mechanisms for health of projects and organization, and drive continuous improvement of organizational gaps and inefficiencies
 
 
What you’ll bring:
  • Exceptional verbal and written communication and project management skills, including an ability to communicate effectively at a leadership level
  • Strategic thinking, with an eye for detail, organizational skills, with an ability to manage multiple programs simultaneously
  • Ability to bring a strong network of personal relationships to identify issues and opportunities and provides positive, best-in-class perspectives to others
  • Strong organizational and project management skills
  • Proven ability to identify key program measurements and structure/manage a program to ensure achievement of established goals
  • Intellectual curiosity, growth mindset, and a desire to jump in and solve problems right off the bat!
 
Why you should apply
  • The people — This role involves working closely with our wildly talented design and product teams, and helping support some of the awesome work that they are driving. You’ll be a part of everything from team pictionaries to group strategy sessions, design brainstorms to product reviews. 
  • The impact — You’ll be able to hit the ground running from day one. With the new and exciting Twilio acquisition, we certainly have our work cut out for us. You’ll be a key part of how we navigate that.
  • The learning — Whatever you want to get better at, whatever skills you want to gain, there’s a good chance this role will touch some semblance of that. We’ll further refine the role to align to areas that interest you and that you want to grow in, so that you’re learning from us just as much as we are from you!

 

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

 

Salary:

Denver/Boulder Metro: $82,496 - $103,120

Rest of Colorado: $72,184 - $90,230

Non Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one 

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

#LI-REMOTE

Apply for this Job

* Required

  
  


Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accomodations@twilio.com

 

USA - Self-Identification of Demographic Information

Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

Voluntary Self-Identification of Gender



Voluntary Self-Identification of Race/Ethnicity








Voluntary Self-Identification of Veteran Status



Voluntary Self-Identification of Gender Identity





Voluntary Self-Identification of Sexual Orientation