At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to power the entire customer data ecosystem, and to do that, we need the best people to take the market. 
As the Product Design Operations Manager, you’re a strategic thought partner who is excited about driving to impact, clarity, and alignment. You work closely with our design and product teams to support our mission of building a world class customer experience for our Core Segment product.
What you’ll do:
  • Create and maintain cross-team relationships to drive visibility and alignment
  • Be responsible for key design and product meetings, ensuring we are aligning productively and intentionally
  • Collaborate on content development across the board — driving clarity and consistency for everything from JDs, interview kits, meeting docs, notes, and presentations
  • Facilitate the development of our core product strategy and mission, and helping align teams to those values
  • Coordinate communication cadence and channels for leadership team into the organization and to stakeholders
  • Co-develop and maintain an operating model, including BPMs (Big Picture, Priorities, Measures), and help align our tracking and analytics cadence to support movement towards those goals.
  • Determine inspection mechanisms for health of projects and organization, and drive continuous improvement of organizational gaps and inefficiencies
What you’ll bring:
  • Exceptional verbal and written communication and project management skills, including an ability to communicate effectively at a leadership level
  • Strategic thinking, with an eye for detail, organizational skills, with an ability to manage multiple programs simultaneously
  • Ability to bring a strong network of personal relationships to identify issues and opportunities and provides positive, best-in-class perspectives to others
  • Strong organizational and project management skills
  • Proven ability to identify key program measurements and structure/manage a program to ensure achievement of established goals
  • Intellectual curiosity, growth mindset, and a desire to jump in and solve problems right off the bat!
Why you should apply
  • The people — This role involves working closely with our wildly talented design and product teams, and helping support some of the awesome work that they are driving. You’ll be a part of everything from team pictionaries to group strategy sessions, design brainstorms to product reviews. 
  • The impact — You’ll be able to hit the ground running from day one. With the new and exciting Twilio acquisition, we certainly have our work cut out for us. You’ll be a key part of how we navigate that.
  • The learning — Whatever you want to get better at, whatever skills you want to gain, there’s a good chance this role will touch some semblance of that. We’ll further refine the role to align to areas that interest you and that you want to grow in, so that you’re learning from us just as much as we are from you!


In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 



Denver/Boulder Metro: $82,496 - $103,120

Rest of Colorado: $72,184 - $90,230

Non Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one 

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks


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