Director of Engineering, Personas Platform

At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to power the entire customer data ecosystem, and we need the best people to take the market. 

Role Overview

Lead the engineering of the foundational Personas capabilities, focused on systems that underly Personas functionality, deliver high scalability, reliability, security, and underpin the largest new technical capabilities needed by the product. Grow our engineering managers and develop talent in these highly technical areas.

Impacts You Will Have

Personas Platform is responsible for the high scale systems and features that both power Personas and deliver a majority of our customer-facing features. Personas is itself a Business Unit within Segment & Twilio. Personas is at the heart of some of Segment’s largest customers, and powers hundreds of others.
In this role, you will enable us to scale to a different, and much larger impact. Personas should be able to run for every Twilio customer no matter the size, should deliver on an international scale, should power realtime experiences across the world, and should drive the largest and most complex business analysis and respectful interactions between our customers and their customers. 
The personas platform should also support new initiatives focused on marketing technology and automation, and elsewhere, built atop these foundational components, and should be the long term engine for novel data analysis and delivery capabilities at scale. 
By focusing on engineering the future of our Platform systems, you will help us reach these goals and more.

How You’ll Do It

  • Manage and develop a team of world-class Engineers
  • Be a strong technical leader for the foundation, partnering closely with engineering teams to design the next iterations of critical systems for identity, compute, profiles, security
  • Directly manage existing Personas Foundation Engineering Managers across a number of teams
  • Grow our Platform team from ~15 → 30-40 in the next year
  • Develop long term technical roadmaps in close partnership with the Personas GM, Product team, TPMs, and the rest of Personas leadership.
  • Help Personas collaborate with our largest customers, and across the larger Twilio organization.

What you’ll bring:

  • Track record running multiple engineering teams, including managing engineering managers
  • Track record creating real-time, high-scale, highly reliable distributed systems, and leading others to create those systems
  • Track record delivering products to enterprise customers, in close coordination with product teams
  • Track record hiring and developing engineering talent at different career points
  • Track record setting engineering vision and enabling others to execute on that vision
As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept differences - we celebrate you being who you are for the benefit of our employees, our products, and our community.

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks


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