At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to power the entire customer data ecosystem, and we need the best people to take the market. 
 
The Sr. Manager of Technical Program Management is a newly created role at Segment. In this role, you will:
  • Build, lead, manage and develop a team of world-class Technical Program Managers
  • Serve as an advisor and trusted partner to the Engineering and Product Leaders to ensure the teams are operating efficiently, have high engagement and are delivering on key goals and commitments 
  • Define and implement standardized project management frameworks across the engineering and product teams 
  • Partner with the engineering and analytics teams to define and implement KPIs and success metrics
  • Create tracking and reporting mechanisms for release status including Jira organization
  • Drive projects to successful completion by managing cross functional / cross team deliverables
  • Manage engineering projects and process improvements. Past projects include: 
    • Incident Management Process 
    • SLOs/SLAs 
    • Reliability Metrics Tracking 
    • COGS and saving plans 
    • Capacity Planning for events/holidays 
  • Guide teams through quarterly planning
 
What we are looking for:
 
2-3 years of experience scaling and managing high performing TPM teams
• A natural strategic problem-solver. You are comfortable with ambiguity, can quickly tease through complexity and bring structure to chaos. You effectively identify and articulate implications up and downstream and take action as appropriate.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Ability to effectively communicate across all levels of the organization from engineers to executives, and establishing yourself as a trusted advisor to leadership
• Experience facilitating planning and coordination efforts across Engineering, Product and Design teams to support schedules and planning, tracking, and communicating product delivery expectations 
• You have experience driving automation, implementing tools, measurement and technology solutions to drive efficiency.
• Background in SaaS Development or operations 
• Knowledge of software and systems engineering standard methodologies for the full development lifecycle, including coding standards, code reviews, build processes, testing, and operations.
• Project Management experience plus AGILE, SCRUM or KANBAN
• 8+ years experience in a technical development or operations role with 3+ years managing a technical project management or operations team
 
Segment is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment in all terms and conditions of employment regardless of sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, race, color, religion, creed, national origin, ancestry, age (over 40), physical disability, mental disability, medical condition, genetic information, marital status, domestic partner status, military or veteran status, height, weight, AIDS/HIV status, and any other protected category under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

 

Salary:

 

Denver/Boulder Metro:

Tier 4 base salary range: Developing Minimum - Premium Mid

 

Rest of Colorado:

Tier 5 base salary range: Developing Minimum - Premium Mid

 

Non Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

 

An overview of Twilio’s benefits offered is listed below:

 

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

 

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

 

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

 

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

 

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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accomodations@twilio.com

 

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