Manager - City Tours

About the role:

We are looking for an experienced Manager - City Tours who will be responsible for managing city tour experience to ensure high-quality service and achieve established targets

Your responsibilities:

  • Establish routes and itinerary for city tours across KSA 
  • Manage and maintain vehicle fleet to ensure availability to fulfill all requests across KSA
  • Elaborate effective planning, resource and work allocation based on projected demand
  • Hire, train, supervise and inspect city tour guides to create the best experience for visitors 
  • Create, update and review database of tour guides, vehicle suppliers and city tour suppliers
  • Ensure availability of services based on requirements and company standards
  • Set quality assurance standards for all city tour services to maintain expectations and standards
  • Design city tour concept together with DMC leadership (Sr. Director and Sales Senior Manager)
  • Support product development team in designing new experiences on-site

About you:

  • Previous experience in city tours management, preferable in KSA
  • Strong problem solving and customer care skills
  • Excellent leadership, communications and project management skills
  • Fluency in Arabic and English

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