Enterprise Customer Success Manager- 13 month Contract

We at Security Compass are on a mission to create a world where we can trust technology by enabling organizations to shift left and build secure applications by design. Our flagship product, SD Elements, helps organizations to reduce cyber risks by taking an automated, developer-centric approach to threat modeling, secure development, and compliance. This, combined with our industry-leading e-Learning offerings, allows us to support our customers in accelerating software time-to-market without sacrificing security.    

As an Enterprise Customer Success Manager, you’ll report to the Director of Customer Success and will be responsible for managing a portfolio of Enterprise customers totalling approximately $6M. In this key customer facing role you’ll be on a mission to help your customers solve challenging Application Security problems and drive business outcomes with our products.. As their trusted advisor, you’ll work to understand your customers’ current state and business objectives/goals. You’ll build strong relationships and make recommendations for their program guiding them on their journey to achieve their goals.

Your amazing work will ultimately drive customer retention, expansion, and advocacy among your customer base.

This role is open to candidates in Canada.  We are a remote-first company with a head-office in Toronto.  We don’t mandate team members to come in on a particular schedule, however we encourage team members to come into the office to foster connection with their colleagues on a schedule that works for them personally.

What you’ll do

• You’ll build solid relationships with your customers (both executive-level and technical contacts). And you’ll work with them to understand their business needs and application security programs. You’ll share best practices and guide your customers on their journey to drive application security transformation in their organization.
• You’re here to make an impact. You’ll build success plans with your customers and hold them accountable to drive desired business outcomes. Then you’ll conduct customer business reviews to help them see the business impact of their work and where they can go next.  
• You’ll advocate for your customers. Building solid relationships with Sales, Product Management, Support, DevSecOps, and senior leadership, you’ll make sure your customer’s voice is heard. 
• You’ll be accountable for customer retention and your amazing work will ultimately drive customer retention, expansion and advocacy. 
• You’ll work closely with our Program Management and Account Management team to build and execute account plans that drive adoption and health.

What you’ll need to succeed

• 5+ years of experience working in a customer facing role with enterprise SaaS customers
• Proven track record of managing an enterprise customer portfolio with a strong retention rate across your book of business
• Experience tracking customer health, and adoption while executing success plans and playbooks to achieve identified goals. 
• Proven ability to manage difficult conversations, problem solve and strategically build account plans 
• Strong technical competency. You have a strong technical background and a proven ability to learn technical systems and concepts quickly. Ideally, you understand real-world software development processes.
• An understanding of Application Security practices is an asset 
• Experience with SaaS, professional services, project management and/or management consulting 
• You’re an expert relationship builder. You have a way with words and can connect easily with others.

Why Security Compass?

• Meaningful Work. We contribute towards making technology in the world more secure and our vision is one of a world where we can trust technology.
• Trust. It’s important to us that you trust those you work with and are empowered to be yourself. To build this trust and transparency, we encourage open, respectful communication.
• Innovation. We encourage you to explore ideas and test new theories, both in your work and in your individual career development plan. 
• Growth. We make your growth and learning a priority by allocating all our employees with a dedicated learning & growth budget. We give our team members tools and support to be the drivers of their careers and encourage knowledge sharing.
• Life-Work Integration. We create an environment where you can integrate your work with life in a way that makes sense for you with our hybrid or remote working model, flexible work hours, and unlimited vacation!
• Fun. We could not have good culture without good fun, and we don’t underestimate its importance. Our casual atmosphere promotes camaraderie, fun and helps bring people together.
• Embracing Diversity, Inclusion and Equity. We speak up for inclusion and celebrate diversity in thought. Our goal is to create a safe, equitable workplace where everyone feels like they belong.

Click here to start imagining your future at Security Compass!

Security Compass is an equal opportunity employer. We are committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require any accommodation, please inform hr@securitycompass.com  so that an inclusive and barrier free process can be provided for candidates taking part in all aspects of the hiring process.  All information provided will be addressed confidentially.