About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021—Best Bank in the Philippines.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 316 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Customer Advisor, you will handle in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets. You will process the opening of new peso/dollar CASA accounts and placements, roll-over/renewal, termination, payment of matured placements for all SBC products. You ensure on-time and accurate service delivery in compliance with the service standards of the Bank.

How you will contribute

Identifies customer's needs, maintain and nurture customer’s relationships through marketing calls, recommending and cross-selling other bank products, services, and alternative channels to customers, and formulation of strategies to further increase dealings with the Bank
Assists walk-in customers by serving and advising them on bank products to meet their needs and have dealings with the Bank
Manages/attends to customers’ complaints by coordinating with the Branch Channel Manager (BCM) and/or concerned unit/s to ensure resolution and meet client’s satisfaction
Processes over-the-counter transactions and requests in accordance with the policies and procedures set by the Bank to ensure service delivery to customers within the service standards of the Bank
Acts as a primary co-custodian to the Main Vault Door and Cash Safe and tasked to conduct end of day verification of cash in a vault in accordance with the policies and procedures set by the Bank

What we're looking for

Graduate of any Bachelor's Degree course
With at least 3-years of branch banking experience preferably handling new account transactions
Must have good interpersonal skills, negotiation skills, and a strong customer service orientation
Has an in-depth understanding of the regulatory, quality control, and risk management framework

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By applying for this position, I hereby authorize any member of the SBC Group (SBC and its affiliates and subsidiaries reported as part of SBC’s conglomerate map/group structure as defined under BSP Circular 749) and Bancassurance companies or their authorized Service Providers and representatives, to process the information you provided and disclose the same to your employer, guarantors, references, school/college/university/institute/ professional qualifying bodies; the Bureau of Internal Revenue, Banks, Credit Card Companies and other Financial Institutions, the Banker's Association of the Philippines - Credit Bureau (BSP-CB), Credit Card Association of the Philippines (CCAP) or to any similar credit monitoring entity for the following purposes: > To establish your true and full identity; > Employment evaluation, reference, background checks > To verify your academic and professional qualifications; > Credit reporting and evaluation; >To generate statistical data for research purposes to improve the bank's internal hiring process. *

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Customer Advisor - New Accounts Officer (Cotabato)

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