About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016—the Bank of the Year – Philippines by The Banker.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Service Officer, you will assist the Relationship Manager (RM) in overall account management of its day-to-day transactions such as loan availment, interest payments, and loan documentation, through coordination with Operating Units of the Bank (Credit, Trust, Treasury, International Banking Services Division, Operations & Branch Banking) to achieve efficient and timely implementation of loan facilities. You will help in assessing account handling and early detection of problematic accounts.

How you'll contribute

  • Provides timely and relevant information and issues to clients through effective communication to immediately address concerns that may affect the availability of their loan facilities
  • Helps in assessing and evaluating accounts through monitoring payments and handling of clients to detect and identify possible problematic accounts
  • Prepares and manages accounts with a credit line of P20.00MM and below through preparing short credit proposals and availment sheets to meet customer needs while developing and maintaining productive relationships
  • Prepares availment and instruction sheets based on the Bank's format to ensure all accounts are in the current status
  • Monitors documentary deficiencies of all accounts using the CDC monitoring tool in E-Source to ensure all lines are updated and are always available to clients
  • Updates the RMs regarding the status of accounts through effective communication to ensure overall proper account management
  • Organizes all loan documents through the proper filing of credit folders to ensure completeness of loan documentation

What we’re looking for

  • Knowledge/familiarization with business and loan documents
  • Effective negotiation and monitoring skills
  • Able to communicate effectively with clients and other department units
  • Ability to anticipate issues and plan strategies on account management

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