About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016—the Bank of the Year – Philippines by The Banker.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a User Experience / User Interface Designer, you will be the voice of the customer to make sure processes are customer-centric. Your role will create understanding and empathy around customer and business needs. You will be a part of the team that will be enhancing features, functionalities, and processes for both digital and non-digital experiences.

How you'll contribute

  • Draw reasonable conclusions from a set of information, and discriminate between useful and less useful details to solve problems or make decisions.
  • Collect and analyze customer behavior through studies, field visits, surveys, interviews, benchmark studies, online experiments (A/B testing)
  • Execute initiatives based on deadlines and make sure success metrics are met
  • Create and utilize customer-centric tools such as customer journey maps to identify pain points, findings, and gaps between the customer and internal processes.
  • Will work closely with the cross-functional team to make sure deliverables are set in a timely man

What we’re looking for

  • Bachelor's Degree in any field of study
  • With at least 3 years of experience conducting research and qualitative and user-centered design methodologies
  • Experience conducting research Knowledgeable with UI design principle is a plus
  • Launching and iterating quickly and using data Good communication, presentation, influencing, and relationship-building skills
  • Team player and comfortable launching and iterating quickly and using data
  • Strong communication, presentation, influencing, and relationship-building skills
  • Can demonstrate experience adapting to change, and be able to hit the ground running, with multiple projects to tight deadlines

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