As Client Engagement Manager, you’ll work with some of the world’s largest investment firms and consumer brands, impacting their most significant strategic decisions. You’ll also play a critical role in enabling the success of a fast-growing and well-funded technology startup.
 
In a given week, you might:
  • Own post-sales relationships with investment clients, including senior executives, portfolio managers, and strategy/analytics teams.
  • Develop deep understandings of client organizational structure and specific needs in financial services and/or corporate strategy. Actively identify opportunities to improve client decision-making using Second Measure data.
  • Proactively manage client engagement with Second Measure’s product and data. Define internal success metrics and processes for Client Success Management.
  • Scope and manage custom research projects with the help of our data team.
  • Act as internal voice-of-the-client to shape Second Measure’s product development efforts.
  • Maintain deep technical understanding of Second Measure’s product and data, to provide first-line technical and product support, on-boarding and training.
  • Management of contract renewals and upsell opportunities.
Qualifications:
  • 2-5 yrs experience in a research analyst, account management, prime brokerage or management consulting capacity working with buy-side clients.
  • Enjoy working with clients as a trusted advisor. Able to command client respect.
  • Strong presentation skills and experience communicating analytical work to executives.
  • You love data. Formal training in data analytics a plus
  • Initiative and resourcefulness. Ability to thrive in a rapidly changing startup environment.
  • Availability to travel domestically, 5-10%.
Working at Second Measure:
  • Medical, dental and vision benefits; plus a generous parental leave policy (up to 12 weeks paid leave, up to 1 year total leave)
  • Flexible work from home and paid time off policies
  • 401K
  • Pre-tax commuter benefits

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