Do you love helping people? Are you smart, humorous, and creative? Are working under pressure and communication two of your best skills? If you answered “yes” to all of the above, keep reading!

As a member of our Customer Experience team, you’ll be the voice of SeatGeek and will operate in a high-growth, fast-paced environment. You’ll interact with customers through a high volume of phone calls and emails to resolve their issues and stay in the know about SeatGeek’s latest features. We are passionate about providing ridiculously good customer service, and our Event Experts are some of the best and brightest in the industry.

We are currently looking for candidates who are available to work in 8 hour shifts (12pm-8pm PST) and can also commit to working weekends. 

What you'll do

  • Be the first point of contact for customer questions through phone and email, often through high volume and high intensity times, with availability to work on the weekends. (Note: Live chat and social media support may also be phased into your workload over time)
  • Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers
  • Work daily with tools like Zendesk, our internal admin, Slack, Google business tools, Github, Looker, and more
  • Consistently go above and beyond for our customers
  • Attend 1 on 1 and group strategy meetings on a weekly basis
  • As you exceed expectations on your core phone and email responsibilities over time, you will earn the ability to phase more specialized project work into your job, and be entrusted to use your time to make changes to benefit CX and SG as a whole

Who you are

  • You are genuinely interesting, personable and intelligent
  • You love live events and understand that purchasing tickets to see your favorite band is not the same as buying a stapler. In other words, you can empathize with SeatGeek customers
  • You have a bachelor's degree and prior experience working in Customer Service (experience at a tech startup or high-volume, high-growth environment is a plus)
  • You aren’t intimidated by numbers and understand the value of using data to make intelligent decisions
  • You are a people person and are known to carry on a conversation with anyone
  • You are passionate about technology and customer experiences
  • You have a strong work ethic, keep a level head, and don’t get flustered easily
  • Proficiency in Spanish is a plus

Come Join Us!

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.

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Voluntary Demographic Questions

We love live events because they bring people of all walks together. We strive to bring the same feeling of connectedness into our own organization by embracing people of all backgrounds because we understand that different ideas and perspectives power the innovation that is key to our success.

In order to better understand our efforts in this regard, we invite applicants to self-identify as to their gender, sexual orientation, race/ethnicity, and veteran status. Completion of this form is entirely voluntary and declining to provide this information will not subject you to adverse treatment. Any information that you do provide will be maintained confidentially and will not be shared with hiring managers.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. You are being given the opportunity to provide the following information in order to help us measure our own diversity and inclusion efforts and to comply with applicable federal and state Equal Employment Opportunity record-keeping and reporting obligations.

 

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