Do you love helping people? Are you smart, humorous, and creative? Are working under pressure and communication two of your best skills? If you answered “yes” to all of the above, keep reading!
As a member of our Customer Experience team, you’ll be the voice of SeatGeek and will operate in a high-growth, fast-paced environment. You’ll interact with customers through a high volume of phone calls and emails to resolve their issues and stay in the know about SeatGeek’s latest features. We are passionate about providing ridiculously good customer service, and our Event Experts are some of the best and brightest in the industry.
We are currently looking for candidates who are available to work in 8 hour shifts (between 8am and 8pm) and can also commit to working weekends. Our next start date we are hiring for is July 23, 2018.
What you'll do
Be the first point of contact for customer questions through phone and email, often through high volume and high intensity times, with availability to work on the weekends. (Note: Live chat and social media support may also be phased into your workload over time)
Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers
Work daily with tools like Zendesk, our internal admin, Slack, Google business tools, Github, Looker, and more
Consistently go above and beyond for our customers
Attend 1 on 1 and group strategy meetings on a weekly basis
As you exceed expectations on your core phone and email responsibilities over time, you will earn the ability to phase more specialized project work into your job, and be entrusted to use your time to make changes to benefit CX and SG as a whole
Who you are
You are genuinely interesting, personable and intelligent
You love live events and understand that purchasing tickets to see your favorite band is not the same as buying a stapler. In other words, you can empathize with SeatGeek customers
You have a bachelor's degree and prior experience working in Customer Service (experience at a tech startup or high-volume, high-growth environment is a plus)
You aren’t intimidated by numbers and understand the value of using data to make intelligent decisions
You are a people person and are known to carry on a conversation with anyone
You are passionate about technology and customer experiences
You have a strong work ethic, keep a level head, and don’t get flustered easily