SeatGeek Enterprise, a division of SeatGeek Inc., develops, maintains, implements and supports a suite of tech products including SRO our latest ticketing software. We come from different places and have different stories to tell but share a passion for building outstanding ticketing technology to support live entertainment – Sports, Music, Theatre, Comedy and the Performing Arts. With 400+ employees in 8 offices on 4 continents, our team is ready to bring the industry into the future.

Reporting to the EMEA Implementation Lead, you will be an important player in the delivery of Projects to our customers. You will work in our offices, remotely, and on our clients sites delivering implementation services. You will work on full new implementation projects spanning several months to smaller deliveries to existing clients spanning only days or weeks.

What You’ll Do

Collaborate with clients to manage the delivery and configuration of systems, determine needs and solutions, advise on processes and best practices
Lead project work-streams including the coordination and attendance of onsite meetings with customers
Assess a Client’s needs and ensure that the solution blueprint covers and meets all requirements; manage gaps with our teams.
Travel to different client locations to manage on-site consultancy, training, workshops, configuration and roll-outs
Manage customer relationships and relationships with your team and suppliers, resolving problems and ensuring successful delivery
Contribute to and maintain project and implementation documentation
Work closely with the Product and Solutions teams to ensure deliverables
Ensure client success by being a knowledgeable resource for them and resolving escalated client issues
Facilitating a smooth handover to support following the complete of projects
Help develop standard procedures and efficiencies

Who You Are

At least 2 years experience or working in a Ticketing of Software Delivery environment, ideally both
Ability to deliver effectively in fast paced environments
A strong ethos of ownership and accountability
Conscientious and able to be self-motivated
You can digest problems effectively and find pragmatic, workable solutions
You are able to think creatively when faced with challenges
Willing and able to become an expert in all things SGE including SRO as well as various 3rd party integrations
The ability to manage competing priorities and promote collaboration between departments
A desire to find efficiency and promote quality
You can challenge and be challenged in a constructive way

Perks

A laid-back, fun workplace designed to promote collaboration and company wide events
A superb benefits package that supports health/dental/vision
An emphasis on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
Annual subscriptions to Spotify

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When you apply to a job on this site, the personal data contained in your application will be collected by SeatGeek (“Controller”), which is located at 902 Broadway, Floor 10, New York, NY and can be contacted by emailing privacy@seatgeek.com. Controller’s data protection officer is Adam Lichstein, who can be contacted at privacy@seatgeek.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. You can obtain a copy of the standard contractual clauses by contacting us at privacy@seatgeek.com.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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EMEA Implementation Consultant

What You’ll Do

Who You Are

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