In CRM ops at SeatGeek, you’ll be instrumental in launching and experimenting with email and push marketing programs of every flavor – lifecycle, triggered, periodic, ad-hoc, etc. You’ll project-manage and deploy our retention messaging strategy at every stage, including template design and markup, QA, and campaign configuration, as well as follow-up reporting and optimization.

You’re organized, inquisitive, ruthlessly efficient, and have masterful attention to detail. You also have a knack for the arcane idiosyncrasies of email marketing and complex software. Squeezing an extra one or two percentage points out of your open and clickthrough rates gives you great personal satisfaction. You thrive in fast-paced workplaces, are a fast, fluent learner of new systems and tech skills, and are motivated by working with and learning from first-class peers.

What You'll Do

You’re the interface between SeatGeek and millions of customers. You’ll ensure that our messages are as impressive as absolutely possible. This will include:

  • Rigorously optimizing emails and push notifications for deliverability, open rates, conversion rates, etc.
  • Streamlining and bulletproofing our template creation process
  • Conducting rigorous quality assurance testing and proofing to ensure that all outbound communications are error-free
  • Keeping SeatGeek on top of the most modern email standards: mobile responsiveness, deeplinks, structured data, etc.
  • Using internal systems to segment customers based on team and artist affinities, user preferences, purchase habits, prior engagement, etc.
  • Proactively identifying and executing new customer communication opportunities that are consistent with SeatGeek’s brand position & strategy
  • Keeping a finger on the pulse of SeatGeek’s competition and other sources of industry news & inspiration

Who You Are

You’re a technical marketer and a diligent professional with 1-3 years of experience. You are well-versed in the following skills, and eager to learn any that are new to you:

  • CRM software (e.g. ExactTarget, Marketo, Iterable, Braze, etc.)
  • Email markup (HTML, Dreamweaver, templating syntax, etc.)
  • Project and time management
  • A/B testing & statistical analysis
  • Vendor relationship management
  • SQL skills are a major plus
  • Basic visual design skills also a plus (Photoshop, InDesign, Sketch, etc.)


Apply for this Job
* Required
File   X
File   X

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at SeatGeek are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.