A year ago, we pressed forward with our plan to power the best primary ticketing experience by acquiring TopTix. Now known as SeatGeek Enterprise, we’re ticketing hundreds of teams and venues globally.
As our client list grows in number and reach, we’re looking for someone to ensure no gap exists between our sales and engineering teams. With a strategic product vision and roadmap in mind, you’ll help align requirements across our SeatGeek Enterprise (SGE) customer base.
What You’ll Do
Work closely with our technical sales team and SGE customers to understand and define their technical requirements
Document and communicate needs to the SGE product and engineering teams to deliver the best primary ticketing application software
Steer product direction by coalescing requirements from different customers into a coherent vision
Using your technical expertise, you’ll produce detailed requirements for execution by the SGE engineering team
Work with the software quality assurance, technical sales and client services teams to validate the product and ensure that it reflects the SGE vision and meets the requirements of our customers
What you have
5+ years of experience, with at least a few of those years spent in requirements engineering in an enterprise software environment
Experience with software quality assurance & testing
Demonstrated customer-facing experience. You have strong interpersonal skills and can work well with external clients as well as collaborate cross-functionally internally
Strong written and verbal communication. You are a strong negotiator and can help balance customer expectations with engineering delivery capabilities
Knowledge of and experience with some of the following: state modeling, data modeling, agile methodologies, physical access control technology, online payment processing, JIRA
Knowledge of the primary ticketing industry is a plus. Even better if you have experience working with one of the Big 4 sports leagues or performing arts