We believe ticketing companies should exist to make life better for fans, better for the box office, and better for business. Now, we’re hiring a Global Head of Services and Support to support our laser-focus on providing an incredible experience to every human.

Reporting to our President of SeatGeek Enterprise, you’ll help transform the ticketing world. You’ll own initiatives that ensure we provide excellent and reliable service to our clients, have an ability to scale (and scale fast!), and ensure that we have a happy, growing, and excellent team. 

What You’ll Do

  • Build and lead a world-class, global Services and Support organization
  • Own functional responsibility globally for Implementation, Technology Services, Project and Program Management, and Support
  • Implement best in class processes and metrics and promote accountability to continuously improve
  • Evolve headcount and resource models and design an organizational framework that can scale globally
  • Partner with Sales to ensure an incredible client experience, along with a scalable way of selling, scoping, and delivering
  • Collaborate with leaders across SeatGeek to design offerings that are high impact for our clients
  • Recruit, develop, structure, and train a team that is highly tuned to proving the value of a product
  • Diagnose customer needs and translate into actionable solutions

What You Have

  • 10+ years leading globally distributed teams working with large Enterprise clients, managing implementations, on-going service requirements, and support 
  • Experience running teams in the pre- and post-sales component of a SaaS company
  • Experience building, implementing, and enforcing a repeatable process while meeting ambitious goals
  • Experience in the Ticketing Industry is a plus

Who You Are

  • A strategic thinker who enjoys translating strategy into execution
  • A strong cross-functional collaborator with a high level of energy, dedication, and drive to succeed
  • Comfortable building from the ground up and working in a dynamic environment
  • Service-minded. You are focused on building strong relationships with clients and deeply care about their success
  • Can be based in NYC or London, but you must be willing to travel

 Perks

  • A laid-back, fun workplace designed to facilitate collaboration and company wide events
  • $120/mo to spend on live events tickets
  • A superb benefits package that supports health/dental/vision
  • A focus on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
  • Annual subscriptions to Citibike, Spotify, and meditation services

 


SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!


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We love live events because they bring people of all walks together. We strive to bring the same feeling of connectedness into our own organization by embracing people of all backgrounds because we understand that different ideas and perspectives power the innovation that is key to our success.

In order to better understand our efforts in this regard, we invite applicants to self-identify as to their gender, sexual orientation, race/ethnicity, and veteran status. Completion of this form is entirely voluntary and declining to provide this information will not subject you to adverse treatment. Any information that you do provide will be maintained confidentially and will not be shared with hiring managers.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. You are being given the opportunity to provide the following information in order to help us measure our own diversity and inclusion efforts and to comply with applicable federal and state Equal Employment Opportunity record-keeping and reporting obligations.

 

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