Overview

SeatGeek Enterprise is paving the way for the future of ticketing by opening up the industry. We have clients around the globe and, now, our first NFL & NBA teams to support.

With great software comes great responsibility (and great opportunity!).  We’re looking for a Product Support Analyst who can provide excellent technical product support to our SGE clients.  If you love learning new technology inside and out, enjoy collaborating with internal teams and external clients, and are just as passionate about providing ridiculously good customer service as we are, we'd love to hear from you.

What You’ll Do

  • Assist clients with incoming software application support requests through phone calls, chats, and emails
  • Go above and beyond to provide support for all SeatGeek Enterprise clients
  • Take ownership of ongoing support cases by communicating with clients, investigating ongoing issues, and collaborating with internal resources
  • Test software application issues and bugs in a test environment and work with  the development team for a resolution

Who You Are

  • An exceptional problem solver with experience 2-3 years of experience working in a technical support capacity for a SaaS company or a call-center
  • Interested in technology systems, software, and start-ups
  • An excellent communicator who keeps a positive attitude even on the most challenging calls
  • A fan of live events, and ideally, with experience working in the ticketing space
  • Passionate about all things related to customer happiness
  • A critical thinker who loves to work in a fast-paced environment
  • Willing to travel up to 25% of the time

Perks

  • Competitive salary in a well-funded early stage company
  • $120/mo to spend on live events tickets
  • A laid-back, awesome workplace with an endless supply of snacks/coffee/beer, frequent team lunches, and team events
  • A superb benefits package that supports health/dental/vision
  • Citibike, Spotify/Rdio memberships
  • Three weeks of paid vacation per year

 

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