Seated is the restaurant discovery app that curates a highly-vetted list of local restaurants in major cities across the U.S. We offer dynamic rewards to our Members for meals enjoyed at the restaurant or to-go. These rewards can be redeemed to top brands like Sephora, Uber, and Amazon (just to name a few), as well as unique experiences.

Our mission is to help the 330,000+ full-service restaurants fight low occupancy rates and high delivery fees that plague the industry and have led 50% of restaurants to close within 3 years of opening. To help us achieve this, we are looking for highly motivated self-starters to grow our business and positively impact the restaurant industry, all while delivering exceptional experiences to our dedicated dining Members.

About the Role

As a Member Operations (MO) Associate, you will be primarily responsible for delivering an exceptional experience to our Members across all touch points. Our MO team helps Members with restaurant reservations, receipt processing, Seated rewards, as well as any and all support questions. To be successful in the role you should be comfortable working cross-functionally, and be a team player who is able to manage multiple priorities.

What you’ll do

  • Deliver an exceptional customer experience to our Members, responding in a timely fashion with a friendly, professional demeanor
  • Handle receipts, reservations and Member support inquiries
  • Develop an intimate knowledge of our receipt and booking processes, and understand how to monitor all queues to self-assess where to prioritize your focus
  • Work with a sense of urgency - we want to make sure our Members’ needs are met as soon as possible
  • Act as a mentor to our offshore teammates, whether answering their questions about our business or helping craft responses to our Members
  • Identify trends in Member support tickets and communicate them to management
  • Co-present at least one initiative per month to improve processes related to the Member experience

What We're Looking For

  • 2+ years experience in a customer experience role, preferably in a high-growth environment 
  • Demonstrated success providing outstanding omni-channel customer support
  • Ability to clearly and skillfully walk our Members through a resolution and provide helpful education for continued use of our product 
  • Someone who genuinely enjoys helping other people and building a great team culture
  • Excellent written and verbal communication skills
  • A natural troubleshooter that doesn’t follow a specific path to solve every problem and is comfortable making judgment calls
  • High EQ to quickly understand a Member’s issue and create a personalized/tailored solution
  • A collaborative mindset and great interpersonal skills
  •  Someone who is resourceful, dependable, and well-organized
  • Preferred New York based but open to all locations as we are currently working remote

What you’ll get

  • Comprehensive Healthcare, Dental, and Vision
  • Generous 401(k) Matching
  • Stock options
  • Unlimited PTO
  • Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits
  • Paid Family Leave
  • $100 monthly Seated allowance (dine on us)
  • Stocked fridges, coffee, soda, and lots of treats
  • Collaborative, dynamic work environment within a fast-paced, mission-driven company

At Seated we welcome passionate people from all backgrounds, helping us make dining experiences more accessible & rewarding. If you have the curiosity & passion to drive our mission together, we would love to hear from you. 

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