Job Description

  • Liaises with BD, BD Support, Compliance and other internal departments within ShopeePay 
  • Leads, manages, and inspires all team members to perform well, following the Shopee standard and values at all times
  • Ensures due diligence is completed for new and existing partner accounts
  • Ensures timely account provisioning of accounts using ShopeePay’s CRM and maintains onboarding-related trackers
  • Liaises between Shopee and any third-party partners that aids ShopeePay in carrying out its onboarding policies
  • Creates and analyzes existing processes with the goal to improve operations
  • Ensures onboarding related aftersales concerns are addressed and resolved within the committed SLA



  • Bachelor's degree graduate
  • At least 2 years of work experience in Fintech particularly in merchant onboarding/acquisition
  • At least 1 year of leadership experience
  • Familiar with checking government documents of different business types (e.g. SMEs, micro-SMEs, Enterprises, etc.)
  • Proficient in Microsoft Office, Google Suite, and similar programs
  • Familiar with CRM tools (e.g Salesforce)
  • Emotionally intelligent and with strong interpersonal skills
  • Highly organized and attentive to details
  • Comfortable working with numbers
  • Able to work swiftly, pivot quickly with changes in direction, and meet all deadlines with minimal supervision
  • Displays ownership over one’s work, successes, and mistakes
  • Accountable and responsible for all deliverables
  • Honest, transparent, and has integrity in all aspects of work
  • Thorough; highly proactive; resourceful; logical; critical thinker; has a growth mindset; team player
  • Comfortable with shifting schedules, may be required to work on weekends and/or holidays

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