Job descriptions 

  • Developing architecture plans for voice and data services.
  • Developing call flow for voice and data services to support business requirements 
  • Contribute ideas towards improvements, new systems, and identify efficiencies
  • Understand the concept of SIP and VoIP system and have familiar with Call tools  
  • Understand and be able to study and apply new technology to support business requirements.
  • Provide customer service and technical support related to computer and network to users (1 tier)
  • Set up, configure, and troubleshooting to related problems Windows client platform, telephony client platform
  • Troubleshoot and investigate the root cause of incidents that happen within application systems.
  • Basic knowledge of network security systems and software
  • Monitor, update and maintain systems to ensure they are working as operational.
  • Maintain CRM/Phone services of the CS/operations' system 
  • Coordinate with Corp IT team
  • Key member of the incident response team.

 

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or similar field.
  • Male/Female, age not over 30 year
  • Experienced 1-2 years in supporting operations team (customer service/operations)
  • Customer Service-minded, all the way
  • High responsible, hardworking, and positive attitude
  • work shifts and do on-call on incident 
  • Willing to learn new things
  • Basic SQL , Familiarity with Linux and Unix operating systems.
  • Experience in troubleshooting and investigating IT system/system incidents, structured approach to problem solving.
  • Experience in system admin CRM
  • Able to communicate in English. (Reading / Writing Skill)   **English Skills will be an advantage**

 

Background

  • Telephony admin : PureCloud, asterisk, SIP server, IP telephone communication, VOIP, PBX
  • CRM admin :Customer relationship management, Salesforce, Zendesk
  • Job :Contact center/Call center Consultant  (voice,non-voice)

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