Job Description:

  • Develop guidelines and operational processes to support payments operations activities in a Financial Services business
  • Propose process and system enhancements to improve productivity and efficiency
  • Lead a team of agents to conduct reconciliation and manage settlement of payment/transfer transactions with 3rd party platforms/ payment networks (e.g. Instapay, PesoNet, SWIFT)/ payment providers
  • Resolve variances and disputes accurately and in a timely manner
  • Adhere to processing KPIs, SLAs and be compliant with internal controls and external regulations


  • At least 5 years of relevant experience in payment operations
  • Knowledge and experience with Instapay, PesoNet and SWIFT will be an advantage
  • At least 2 years of experience managing a team
  • Strong risk compliance mindset
  • Strong analytical and process development skills
  • Ability to multi-task, prioritize and manage time effectively
  • Proficiency in English verbal and written communication
  • Strong academic background
  • Ability to multi-task, prioritize and manage time effectively

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